Reviews
John Murphy left a review on 07/10/2023
Good
Everything great would come again but room only food a big let down
Hotel Rio Park responded to this review. View the response.
Hello John, thank you for taking a moment to share your thoughts about your stay at the Hotel Rio Park. We are sorry to hear that your were disappointed with the food and found this to be a big let down. It good to know you were happy with the other aspects of the hotel and we hope that if you choose to return again in the future we can try and change some of your opinions. Kind Regards, MedPlaya Hotels Benidorm
MARION BELL left a review on 06/10/2023
Good value for money
We have stayed many times. Always enjoyable. Only comments. The chill music played round the pool repeats itself several times a day and is verging on the depressing. Would like to see a piece of salmon or a chicken breast at dinner. But no complaints.
Hotel Rio Park responded to this review. View the response.
Hello Marion, thank you for choosing to return to stay with us once again at the Hotel Rio Park and for sharing your comments regarding your latest holiday. We are pleased that overall you enjoyed another good stay and we appreciate your comments and feedback as this helps us to monitor how we are performing as a hotel. We do hope you will continute to return to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
TERRY PHILBEY left a review on 30/09/2023
A Treat to Stay
Facilities for a wheelchair user fantastic. We had a quad room that was spacious comfortable and the bathroom was very spacious too we enjoyed the food. The staff are very helpful and therefore help make our stay. One slight negative is the lifts as we had to wait ages between floors. Still that didn’t detract from a great stay at Rio Park. Thank you.
Hotel Rio Park responded to this review. View the response.
Hello Terry, we are delighted to hear that you enjoyed your recent stay with us at the Hotel Rio Park. Your comments are important to us and we thank you for sharing them. We hope to have the opportunity to welcome you back again soon to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
DAVID MINSHULL left a review on 25/09/2023
Rio Park
Even though only there for one night great hotel, staff ,room, and the food was excellent
Hotel Rio Park responded to this review. View the response.
Hello David, Many thanks for sharing your comments about your recent break with us at the Hotel Rio Park. We are delighted the hotel ticked all of your boxes and that you enjoyed all that we have to offer. We hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
SIGITA BYLIENE left a review on 24/09/2023
Good hotel
Everything was nice. Swimmingpool was giod for young children.
Hotel Rio Park responded to this review. View the response.
Hello Sigita Thank you for taking the time to share your thoughts about your time with us at the Hotel Rio Park. We are happy that you were pleased with what we have to offer and that your enjoyed your stay. Hopefully you will choose to return again in the future. Kind Regards, MedPlaya Hotels Benidorm
Debra Osborne left a review on 15/09/2023
Great hotel
Had a great stay at Rio park September 2023. Rooms spotless & modern. The safe wasn’t working but immediately fixed! Food good and staff are friendly & efficient. Will book here again!
Hotel Rio Park responded to this review. View the response.
Hello Debra, We are delighted to hear you enjoyed your stay with us as the Hotel Rio Park and were pleased with your room, the food and the service you received from the staff. Thank you for taking a moment to share your comments with us, we hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Amy Dickson left a review on 09/09/2023
Hotel Rio Park
We booked to stay for 5 Nights with our 3 year old son, Breakfast was lovely something for everyone and the overall quality of the food was good. Always able to get a sunbed around the pool. Hotel kept very clean. Couple of things the Hotel need to improve on the Air Conditioning in the rooms which is absolutely terrible, we woke up 2 nights and it was blowing hot air so had to open the balcony door, was unbearable for a big hotel you need better air-conditioning everybody I spoke to said the same. Also the Lifts, you had to wait 20 minutes to get a lift every morning for breakfast and every evening around 7-8pm. They need more lifts or faster bigger lifts! Our minibar was not replenished the whole time we were there and we booked a club double room, also never got the free bottle of wine as advertised online when we booked! Overall a lovely hotel but does need some improvements to make it even better!
Hotel Rio Park responded to this review. View the response.
Hello Amy Thank you for taking the time to share your comments about your stay with us at the Hotel Rio Park. We are happy that overall you enjoyed what we have to offer and apologise for any inconvenience caused with the air conditioning and the lifts. We appreciate your comments and feedback and will make sure they are passed on. We do hope that if you choose to return again in the future we can try and change some of your opinions. Kind regards, MedPlaya Hotels Benidorm
Anne Leane left a review on 02/09/2023
Couple with teenage son
Hotel was in a great location,close to everything but nice and quiet.The staff were lovely and room cleaned daily and to a high standard.The family rooms have free use of pool towels,safe and complimentary free drinks on arrival in the mini fridge.Also as we booked on line we received a welcome bottle of wine which was a very nice touch.The pools and pool area are lovely,yes there is some early queuing for sunbeds if you are particular where you want to lie etc but there were pretty much beds available at all times and the lifeguard will always do his best to get a bed for you if needed.The food had something for everyone,and had a beautiful roast beef dinner on Sunday.My only fault I could find were how slow the lifts were at certain times of the day but this would not stop me staying here again
Hotel Rio Park responded to this review. View the response.
Hello Anne Thank you for chooosing the Hotel Rio Park for your recent family holiday in Benidorm. We are pleased that overall you enjoyed the services and facilities and we thank you for all your feedback. We hope to have the opportunity to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
MARIA MARTINEZ GARCIA left a review on 01/09/2023
En general bien
Por lo general bien. Tuvimos un problema el primer dia que llegamos pero finalmente nos lo resolvieron y nos dejaron hacer el checkout más tarde de lo habitual por las molestias... Tanto las instalaciones como la comida muy bien, la ubicación del hotel muy buena ya que está a 5 minutos del centro de la ciudad y a otros 5 de la playa. Los animadores muy bien, pero Víctor un 10 sin duda!
Hotel Rio Park responded to this review. View the response.
Hola Maria, Agradecemos su comentario y su comprensión durante su estancia en nuestro hotel. Lamentamos los inconvenientes que experimentó al llegar, pero nos alegra que nuestro equipo pudo resolver la situación. Nos complace saber que tanto nuestras instalaciones como nuestra comida cumplieron con sus expectativas y que la ubicación del hotel fue conveniente para usted. También agradecemos sus elogios a nuestros animadores, especialmente a Víctor. Esperamos darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más placentera.Saludos cordiales, Hoteles MedPlaya Benidorm
COLIN GARBUTT left a review on 28/08/2023
Average
Generally the hotel is very nice. We had a family room which was very nice and the chambermaid service was second to none. Reception area light and airy and the desk staff very helpful. Food is only average, breakfast is always rather cold, dinner is unimaginative and some cases quite tasteless at best and at worst inedible. Pool area is very good and children liked it immensely and joined in many pool activities organised by entertainment team. The evening entertainment to my mind has taken something of a backward step. There seems to be a greater emphasis on quizzes rather than singers and other such acts. Did watch a couple of the production shows Michael Jackson and Dreamland which were passable. My main area of concern and disappointment which still yet has my blood boiling is the downright rudeness and lack of manners of bar staff, firstly there is not enough of them for the amount of people wishing to buy refreshments. Secondly one member of bar team would be talking on his phone and ignoring you when you wanted served, his name Martin. Also, every night without fail when a barman was been relieved by another the would stand and have a few minutes chat without acknowledging you wanted served or in the middle of serving they would disappear to talk to someone. I think with only a couple of exceptions all the bar staff need some customer service training. Paco, I think his name is, who normally seemed to work in the poolside bar is an exception, very nice chap who actually seemed to see problem as he asked if two other staff were ignoring me as they were standing chatting behind bar and proceeded to serve me himself. Whomever is the bar manager in charge of this lot needs to get his or her act together and sort this.
Hotel Rio Park responded to this review. View the response.
Hello Colin Thank you for choosing the Hotel Rio Park for your holiday in Benidorm and for taking the time to share your thoughts with us. It is encouraging to know that you were happy with your room, the pool area and the service that your received from house keeping and from reception. We are sad to learn that you were disappointed with various aspects and in particular the service from the bar staff. We do appreciate all of your feedback and shall make sure that the relevant managers are informed of your observations. Hopefully you would still consider returning again in the future and we could try and change some of your opinions and restore your faith in the hotel. Kind regards, MedPlaya Hotels Benidorm