Reviews
Paul Cummings left a review on 08/09/2025
Another fine visit
We have stayed at Rio Park many times over many years and can say we have enjoyed this one as much as The others. Can’t fault any of the staff from reception to bar staff, cleaners and the restaurant staff all great. Enjoyed the food with a good selection and can always find something to suit. The room to be honest was clean but needed a bit of attention, marks on walls a couple of bulbs out aircon not the best and patio door difficult to lock but minor points that will probably be sorted after the busy summer season. Overall great hotel and will be returning.
Hotel Rio Park responded to this review. View the response.
Dear PaulWe are pleased to know that you have chosen to stay with us many times over the years and that this visit was just as enjoyable as the others. It is very rewarding to read your kind words about our team, from reception to the bar, cleaning, and restaurant staff. We are also pleased that you enjoyed the food and found a good selection to suit your taste. At the same time, we value your constructive remarks regarding the room.Thank you once again for your loyalty and thoughtful feedback. We look forward to welcoming you back to Rio Park on your next visit. Kind Regards, MedPlaya Hotels Benidorm
Emilio A. C. García left a review on 03/09/2025
Estancia magnífica
Hemos pasado unos días en el hotel, y desde que reservamos hasta que nos fuimos, todo ha sido genial. El departamento de reservas, así cómo el de recepción muy atento a todos los detalles. La habitación muy confortable y siempre limpia. El buffet muy variado y generoso. Recomendamos y volveremos de nuevo
Hotel Rio Park responded to this review. View the response.
Estimado EmilioMuchísimas gracias por compartir su valoración. Nos alegra enormemente saber que desde el momento de la reserva hasta su salida todo resultó de su agrado, y que tanto nuestro equipo de reservas y recepción como el servicio de limpieza y restauración contribuyeron a que disfrutaran de una estancia perfecta.Será un placer darles de nuevo la bienvenida en su próxima visita. Saludos cordiales, Hoteles MedPlaya Benidorm
Vania Leite left a review on 01/09/2025
Superb stay
Everything went well, from the facilities to staff service. Nothing to point out. Kids had a great time in the swimming pool and games room. Highly recommended
Hotel Rio Park responded to this review. View the response.
Dear Vania, we are delighted that you enjoyed your recent stay with us at the Hotel Rio Park. Thank you for taking a moment to share your comments with us, we hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Yolanda Bruna Gracia left a review on 01/09/2025
Llevo 3 años yendo a este hotel y estaba contenta con todo, pero esté año me ha decepcionado un poco la limpieza del baño y mantenimiento de la habitación.
La limpieza del cuarto de baño este año a sido pésima, el día que llegamos había unos churretones en la puerta de cristal del baño, y allí han estado todos los días que estubimos. Las baldosas de las paredes igual. Tube que avisar a recepción que las literas estaban sueltas de la pared se vencián. Creo que para ser un 4 estrellas esas cosas deberían de mirarlas antes de entregar una habitación. El mando de una tv sin pilas. El marco de la puerta de entrada a la habitación medio suelto, que también lo comunique. Lo dicho creo que antes de entregar una habitación deverian de revisar ciertas cosas.
Hotel Rio Park responded to this review. View the response.
Estimada YolandaGracias por compartir su experiencia con nosotros. Lamentamos sinceramente que durante su estancia la limpieza y el mantenimiento de la habitación no hayan estado a la altura de sus expectativas ni de los estándares que nos esforzamos en mantener.Tomamos nota de todos los detalles que menciona y hemos trasladado sus observaciones a los equipos correspondientes.Le pedimos disculpas por las molestias ocasionadas y le agradecemos que lo haya comunicado en recepción, lo cual nos ayuda a mejorar nuestro servicio. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia más acorde a lo que merece. Saludos cordiales, Hoteles MedPlaya Benidorm
Carmen González Gomez left a review on 29/08/2025
Le sobra una estrella al hotel
La limpieza de la habitación lo justo, hacer la cama y cambiar toallas, poco más. El desayuno muy bien Los espectáculmos de la noche un poco tristes Llevo años viniendo en verano a hoteles en Benidorm y me ha sorprendido que la piscina cierre a las 19h. La zona de las tumbonas sucia, ya que la gente come y bebe y no recoge nada La piscina se queda pequeña con tanto hinchable. En los ascensores mucho calor, tendrían que tener aire acondicionado
Hotel Rio Park responded to this review. View the response.
Estimada CarmenGracias por tomarse el tiempo de compartir su valoración. Nos alegra saber que el desayuno fue de su agrado. Al mismo tiempo, lamentamos que la limpieza de la habitación, los espectáculos y el cierre anticipado de la piscina no hayan estado a la altura de sus expectativas. Tomamos buena nota también de sus observaciones sobre la zona de hamacas, el uso de hinchables y la climatización de los ascensores, ya que nos ayudan a identificar áreas de mejora.Confiamos en poder recibirle de nuevo y ofrecerle una experiencia más satisfactoria en su próxima visita a Benidorm. Saludos cordiales, Hoteles MedPlaya Benidorm
Kerri & Malachy Murray left a review on 26/08/2025
The Best Hotel :
We have just returned from a two week stay at The Rio Park and we have had the best holiday. We cannot fault this hotel at all. I would like to give a special mention to Nelson for helping us with out little boys 5th birthday party in the restaurant and also Douglas who is always so happy and friendly towards us. Lady & Manuel in the restaurant are also fantastic and always had a laugh with us. We cannot wait to return to the Rio Park again :
Hotel Rio Park responded to this review. View the response.
Dear Kerri & Malachy, We are delighted to know that you enjoyed your holiday with us at the Rio Park. Thank you for taking the time to share your comments with us, we really do appreciate them. We look forward to welcoming you back again to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
JOSÉ JAVIER ALCALDE GARRE left a review on 25/08/2025
Hotel Rio Park Benidorm.
hola, excelente estancia, muy buen trato el personal, nos encanto el buffet Desayuno y Cena, las animaciones para los mayores y pequeños una pasada sin duda un hotel muy recomendable tanto para familias, parejas, ect........ GRACIAS FAMILIA HOTEL RIO PARK BENIDORM, VOLVEREMOS PRONTO...
Hotel Rio Park responded to this review. View the response.
Estimado José JavierMuchas gracias por compartir su valoración y por sus amables palabras hacia nuestro personal, el buffet y el equipo de animación. Nos alegra enormemente saber que tanto mayores como pequeños disfrutaron de su estancia y que considera nuestro hotel tan recomendable.Será un placer volver a darle la bienvenida muy pronto en MedPlaya Hotel Rio Park. Saludos cordiales, Hoteles MedPlaya Benidorm
Dafer Alchaer left a review on 21/08/2025
Buen hotel
La verdad nos ha gustado todo en cuanto al hotel se refiere, un lugar bastante agradable, buena atención, buena comida, buena limpieza, buena ubicación.
Hotel Rio Park responded to this review. View the response.
Estimado DaferLe agradecemos sinceramente sus amables palabras y la valoración tan positiva de su estancia. Nos alegra saber que nuestras instalaciones, la atención recibida, la gastronomía, la limpieza y la ubicación fueron de su agrado.Esperamos tener el placer de darle nuevamente la bienvenida muy pronto. Saludos cordiales, Hoteles MedPlaya Benidorm
Maithe left a review on 21/08/2025
Fantastic Stay
Thank you to all the staff at the Rio Park for a great holiday. My son loved the pools and all the activities on the terrace. The entertainment team were amazing. We hope to come back again soon.
Hotel Rio Park responded to this review. View the response.
Dear Maithe, we are delighted to hear that the Hotel Rio park ticked all of your boxes and that you all enjoyed your stay. Thank you for sharing your comments with us, we hope to see you again soon. Kind Regards, MedPlaya Hotels Benidorm
Jelena Belenzada left a review on 20/08/2025
Best stay ever for a family of 3
It was the best vacation weve had since we had a child. Weve always struggled to find a calm and child-friendly place, and with a beach to match, but we did here! It had plenty of entertainment and activities throughout the day, and the childrens pool was like a park on water. My child, age 4, loved it, and so did we, as we finally found a place to keep him entertained all the time. The food had an amazing variety, with plenty of different islands, and weekly theyd have themed nights, which added to the surprise. The location was great, just a 5-minute walk to the beach. Could be closer, but Im splitting hairs. A variety of restaurants around, ranging from American food to Asian, but funnily not a lot of traditional restaurants. Again, it was the closest to a perfect stay, so anything I point out is simply nitpicking, but being charged to use the safe that is already in the room didnt seem like it made much sense. I understood it covered items for up to 1500€, but I would like to pay for that coverage optionally, while still being able to use the safe I hope I didnt misunderstand the instructions. In any case, nothing happened without the use of the safe, and thats whats most important. In the room, the beds were a bit too soft for my liking and sinking in the mattress in a hot country makes it harder to sleep at night. Some firmer beds are preferred, but this is an issue with most hotels. In the themed restaurant night, we had Asian food, which was delicious and good number of options, but it wouldve been fun to also have chopsticks for those who wanted them, as it would add to the experience. Theres nothing to be done about this, but the elevators were a bit of a pain, as they took a long time to arrive. However, I guess thats a good problem, as it means they were full. A bit of a queue for the restaurant and pool bar, but easily tolerable.
Hotel Rio Park responded to this review. View the response.
Dear JelenaThank you very much for sharing such a detailed review of your stay. We are delighted to know that you and your family had such a wonderful holiday with us, and that our facilities, entertainment program, and children’s pool contributed to making it your best vacation since becoming parents. We also appreciate your constructive feedback regarding the safe, the firmness of the beds, and the small details such as the availability of chopsticks on our themed nights. Your safe was included for you, we are sorry if they did not explain this when you arrived.It is a pleasure to know that the food variety, themed dinners, and the location close to the beach met your expectations, and that overall you found your stay very close to perfect.We sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable family holiday. Kind Regards, MedPlaya Hotels Benidorm