Reviews
Denis Steer left a review on 03/10/2025
See YOU Again
This was the first time I had stayed at the Rio Park, however over the years I have often had an evening meal here. I really cannot reccommend this hotel ENOUGH it is supurb, Great Staff, Great facilities and a fantastic range of food at every meal. Kids are not left out and early evening entertainment for them is really good. For a great all round experience choose the Rio Park, Benidorm.
Hotel Rio Park responded to this review. View the response.
Dear Denis, Thank you very much for sharing your review and for choosing to stay with us after visiting for meals in the past. We are delighted to know that you enjoyed your first full experience at the Rio Park, from the food and facilities to the entertainment and the service from our team. We look forward to welcoming you back again very soon for another great stay in Benidorm. Kind Regards, MedPlaya Hotels Benidorm
Paul left a review on 30/09/2025
Great Hotel. Great location. Great staff
Loved this hotel, will definitely be back.
Hotel Rio Park responded to this review. View the response.
Dear Paul, thank you for all of your comments with regards to your recent stay with us. We are delighted that the hotel ticked all of your boxes and we look forward to welcoming you back again in the future. Kind Regards, MedPlaya Hotels Benidorm
Bibiana Paraje Fernández left a review on 29/09/2025
Estancia familiar muy agradable!
Disfrutamos en familia una semana completa. Estancia muy agradable. Hotel muy limpio, con una buena relación calidad- precio. Habitación familiar amplia y muy cómoda. La atención excelente y profesional. Detalle de bienvenida y de despedida una bolsa con botellas de agua, manzanas y bolsa de patatas... un gran detalle para un largo viaje que nos esperaba. Esperamos repetir estancia en este mismo hotel.
Hotel Rio Park responded to this review. View the response.
Estimada BibianaMuchas gracias por compartir su valoración tan positiva. Nos alegra enormemente saber que disfrutaron de una estancia familiar agradable, que encontraron nuestras instalaciones limpias y cómodas, y que apreciaron tanto la atención de nuestro personal como los detalles de bienvenida y despedida.Para nosotros es un placer contribuir a que sus vacaciones sean especiales, y será un honor recibirles de nuevo en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
Paul Wyatt left a review on 26/09/2025
Home from home
The staff are so welcoming and cant do enough for their guests. We have stayed at the hotel five times and wouldnt stay anywhere else in Benidorm. Some people complained about the lifts,but five lifts are adequate for a hotel this size, and it is bound to be obviously busy at meal times. Lovely hotel and lovely welcoming staff. Thank you for a wonderful stay ????????????
Hotel Rio Park responded to this review. View the response.
Dear Paul, we are delighted that you found the Rio park to be a "home from home". Thank you for taking a moment to share your comments with us, we really appreciate it. We hope to be able to wlcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Amanda Hayward left a review on 26/09/2025
Lovely stay! 14th-24th september
This was our third stay at Rio Park and we enjoyed it so much we have already booked again for next year. Its a good, value for money hotel and perfect for families and couples alike. Thank you!
Hotel Rio Park responded to this review. View the response.
Dear Amanda, thank you for choosing to return to stay with us once again at the Hotel Rio Park and for updating us on your recent visit. We are delighted you enjoyed another good holiday and we look forward to welcoming you back again soon. Kind Regards, MedPlaya Hotels Benidorm
steven peacock left a review on 25/09/2025
benidorm
I have stayed at riopark several times the staff are great food is good rooms are kept clean. the only thing that lets the place down is the lifts but had good time
Hotel Rio Park responded to this review. View the response.
Dear Steven, we are delighted to hear that you enjoyed another good stay with us at the Rio Park. Thank you for posting your review. We hope to see you again soon. Kind Regards, MedPlaya Hotels Benidorm
Terry Wright left a review on 25/09/2025
Nice stay, great entertainment team.
We stayed for 7 nights in September and really enjoyed our stay. The entertainment team were excellent and provided great fun, games and entertainment throughout the day and evening. The food was much better than expected with plenty of choices to suit most tastes. The only negative comment was the lack of a hot drink as part of the meal for dinner and having to queue to get a cold drink. The rooms were adequate and comfortable. Waiting for lifts during peak times around meal times was a pain, particularly difficult if you had mobility issues. Overall we had a great stay and would return to this hotel.
Hotel Rio Park responded to this review. View the response.
Dear Terry, thank you for choosing the Rio Park for your recent stay in Benidorm. We are pleased that overall you enjoyed your stay and we appreciate all of your feedback. We hope to be able to welcome you back again soon and offer a more satisfactory stay. Kind Regards, MedPlaya Hotels Benidorm
Borja González González left a review on 19/09/2025
Buen hotel familiar
Es la tercera vez consecutiva que vamos a este hotel y la verdad nunca defrauda... quiero destacar a las 3 chicas de animación... amables, atentas,... mi hijo vino encantadisimo de lo bien que se lo pasó y en parte la culpa la tuvieron ellas... Noah, Sofía y que me perdone la otra chica porque no me acuerdo ahora de su nombre pero quiero destacar a las 3 por igual... como detalle que este año no le gustó... es que a nosotros como españoles nos recomiendan pues bajar a las 8:30 a la cena por no coincidir con la hora de cenar de los extranjeros... hasta ahí estoy de acuerdo y creo que es acertado pero no me gustó que en el momento casi de nuestra llegada...cada noche empezaban ya a recoger ciertas partes del buffet... que si que sin cenar no quedamos... será por variedad de comida que hay pero el gesto es feo... pero nada es como detalle... buen hotel, buena gente y una vez más unas vacaciones de descanso espectaculares como siempre, un millón de gracias y a seguir!!!!
Hotel Rio Park responded to this review. View the response.
Estimado Borja,Muchas gracias por su fidelidad y por habernos elegido ya en varias ocasiones para disfrutar de sus vacaciones en familia. Nos alegra enormemente saber que su hijo ha disfrutado tanto con nuestro equipo de animación y transmitiremos su reconocimiento a Noah, Sofía y al resto de compañeras.Tomamos nota de su observación sobre la recogida del buffet y le pedimos disculpas si la gestión no le resultó adecuada. Comentarios como el suyo nos ayudan a seguir mejorando.Será un placer volver a recibirles en su próxima visita. Saludos cordiales, Hoteles MedPlaya Benidorm
Eliseu Cartaxo left a review on 10/09/2025
Good facilities and friendly staff, but some operational issues need to be handled
The Good Facilities: The hotel is generally well-kept with good overall conditions. Pool: Reasonable size for a family swim. Staff: Very friendly staff over all. Despite peak crowds, the team remained polite, upbeat, and kept things as orderly as possible. The Not-So-Good Room: Housekeeping was inconsistent, and the room felt small for three people. Dining: Food quality was acceptable but very repetitive. Half-board drinks: Beverages not included prices felt excessive e.g., ~€2.50+ for 70cl filtered water. Pool crowding: Allowing large inflatables made the pool overcrowded and led to a few minor incidents. Sunbeds & shade: Not enough loungers or shaded areas many were “reserved” with towels for hours. Restaurant seating: On busy days it was hard to find a table we often had to chase staff to clear and set cutlery, and couples sometimes occupied 6-seat tables. Elevators: Very slow—waits of up to 10 minutes at peak times. Suggestions for Management Improve housekeeping consistency and consider larger rooms or clearer occupancy guidance for families of three. Rotate menus more frequently to avoid repetition. Revisit drink pricing and consider including basic water with half-board. Limit or ban large inflatables and increase pool oversight during busy periods. Enforce a no-towel-reservation policy and add more loungers and shaded spaces. Introduce host-assigned seating at meal times and add peak-hour staffing to speed up table turnover. Optimize elevator scheduling or add clear signagestairs guidance at rush times. Final Word Big thanks to the staff—their friendliness and professionalism stood out even when the hotel was full.
Hotel Rio Park responded to this review. View the response.
Dear EliseuThank you for taking the time to provide such a detailed review of your recent stay with us. We are delighted to know that you valued our facilities, enjoyed the pool, and especially appreciated the friendliness and professionalism of our team, even during busy periods. At the same time, we are sorry to learn that certain aspects did not fully meet your expectations. We take note of your observations regarding housekeeping consistency, room size, menu variety, the pricing of beverages, and the challenges you experienced with the pool area, sunbeds, restaurant seating, and elevators. It would be a pleasure to welcome you back in the future and to provide you with an even more enjoyable stay. Kind Regards, MedPlaya Hotels Benidorm
Oscar Escalante Mancera left a review on 10/09/2025
Buen hotel con algunas cosas mejorables
Un hotel bueno con una atención muy buena por parte del personal del restaurante, bar y lobby, los tres chicos de animación se esfuerzan por hacer amena la estancia en la piscina, el desayuno bufet muy variado, así como la cena que también es de calidad muy aceptable, las habitaciones muy agradables y limpias. Los inconvenientes que a mi parecer son, en la habitación la pantalla es demasiado pequeña, el no tener bufet de comida para los que preferimos la comida y cambiar la cena por no acostumbrar a cenar, creo que deberían de tener comida bufet también en el verano, y no solo en invierno, también lo que no me agrado nada fue que a las 6 de la tarde ya tienen cerrada la piscina y no puedes disfrutar más de ella, termino con que deberían también de tener un todo incluido para hacer la estancia de los clientes mas placentera. Creo que podrían mejorar cosas para llegar a ser un verdadero hotel de 4 estrellas
Hotel Rio Park responded to this review. View the response.
Estimado OscarLe agradecemos el tiempo que ha dedicado a compartir una reseña tan completa sobre su estancia. Nos complace saber que disfrutó de la atención de nuestro personal en restaurante, bar y lobby, así como de la labor de nuestro equipo de animación. Nos alegra igualmente que valorara la calidad y variedad de nuestro desayuno y cena, así como la limpieza y comodidad de las habitaciones.Por otro lado, agradecemos sus observaciones acerca del tamaño de la pantalla en la habitación, la disponibilidad de buffet de mediodía, el horario de la piscina y la opción de un régimen de todo incluido. Esperamos tener la oportunidad de darle nuevamente la bienvenida y de ofrecerle en el futuro una experiencia aún más satisfactoria. Saludos cordiales, Hoteles MedPlaya Benidorm