Reviews

ROBERT CLARK left a review on 16/02/2020

Fantastic hotel

We stayed here for 5 nights in February, the staff were fantastic and always very helpful, we had a club room which was a great deal as we had access to the roof top pool and bar and to our own adults lounge with free snacks and branded drinks, we will defiantly be returning soon

Hotel Flamingo Oasis responded to this review. View the response.

Hi Robert, We are delighted that you had a good stay with us at the hotel Flamingo Oasis. It's encouraging to read that you found the staff to be very helpful and that you were happy with the Club facilities. Thank you for posting your comments. We look forward to seeing you again. Kind regards, MedPlaya Hotels Benidorm

Peter Morrison left a review on 15/02/2020

Holiday 1

Second visit to this hotel staff freind. Stayed in club room definitely better will try and go in club room again. Food good rooms clean et.c

Hotel Flamingo Oasis responded to this review. View the response.

Hi Peter, Thank you for again choosing the Flamingo Oasis for your Benidorm stay. We are pleased that you enjoyed the Club room and the extra facilities that this room type offers. We hope to see you again for a third visit! Kind regards, MedPlaya Hotels Benidorm

Mandy Chatwood left a review on 14/02/2020

Our Lovelyyy Break Away ????????????

We had a Lovelyyy stay at Hotel Flamingo Oasis and found the Club Rooms 2301 ideal and the roof solarium , shame pool was cold . We were going to Book to return in May for 4 nights in same Club Rooms But your prices are ridiculous for 4nights5days . I applied for my Amigo Card online for the automatic 20 points but not heard anything back ? I also filled in the card and gave to reception lady ? I couldnt understand how 2 young girls where on roof solarium with No Red Bands ? Overall Lovelyyy Stay , Please dont get too expensive Mandy & Martin Chatwood

Hotel Flamingo Oasis responded to this review. View the response.

Hi Mandy, Thank you for taking the time to write down your views on your recent stay at the hotel Flamingo Oasis. We are glad that you had a good stay with us and that you enjoyed the adults only Club facilities. Your Amigo card is sorted and an e-mail was sent out the other day, we have re-sent it and we hope you will receive it. Not all guests are on All Inclusive so this will most probably be the reason why you saw guests without a wrist band. At the Flamingo Oasis we aim to offer great value for money with very competitive prices and we are sincerely sorry that you feel that the May prices are too high. We do hope to see you again at the Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

stephen mcgowan left a review on 13/02/2020

Short stay

This was a short stay what I will say hotel Is outstanding

Hotel Flamingo Oasis responded to this review. View the response.

Hi Stephen, We are delighted that you enjoyed your short stay at the hotel Flamingo Oasis. Hopefully we will get the opportunity to welcome you back soon again! Kind regards, MedPlaya Hotels Benidorm

JOSE MANUEL MUÑOZ MARCO left a review on 13/02/2020

Personal y limpieza

El personal es especialmente importante por su excelente servicio y buen trabajo, además de su educación y actitud. La limpieza es muy buena y su personal encantador.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Jose Manuel, Es alentador saber que haya pasado una agradable estancia en el hotel Flamingo Oasis y que estuvo especialmente contento con el trato del personal. Muchas gracias por dejar sus comentarios. Esperamos tener la oportunidad de poder darle de nuevo la bienvenida a Benidorm y al hotel Flamingo Oasis. Saludos cordiales, Hoteles MedPlaya Benidorm

Dan Bradford left a review on 12/02/2020

2nd stay

2nd stay here, 1st was brilliant, this time however there was an overwhelming stench from the bathroom constantly of sewage. Its a shame to say I wont be returning to this hotel on my next trip to Benidorm.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Dan, We are sad to learn that you did not fid your recent stay at the Flamingo Oasis to be as good as your first stay. Unfortunately, Benidorm has a drainage problem which will on occasions affect our hotel. Our maintenance team will always do all they can to prevent it from affecting our guests and we are sorry that you had a problem with this in your room. We hope that you will enjoy future holidays in Benidorm. Kind regards, MedPlaya Hotels Benidorm

David Henry left a review on 11/02/2020

Winter Break

I have stayed at this hotel numerous times now and always feel I have been well looked after. The staff are friendly and efficient and the entertainment very good. I have booked again for May with my family so I am well pleased with it

Hotel Flamingo Oasis responded to this review. View the response.

Hi David, Thank you for again choosing the hotel Flamingo Oasis for your holiday. We are pleased that you had a good stay with us and that you always feel well looked after when you are here. We look forward to seeing you again in May! Kind regards, MedPlaya Hotels Benidorm

Martina Dunbar left a review on 09/02/2020

Flamingo

Myself and my husband stayed here for 5 days . The only problem we had was the smell of sewage in out room 1817 .we reported it and was seen to straight away but unfortunately it came back.. food was really good and staff were friendly. Some of the bar staff could smile a bit more. The entertainment team really worked hard . The rooms were cleaned daily . Overall we had a good stay here and will go back..

Hotel Flamingo Oasis responded to this review. View the response.

Hi Martina, Thank you for your comments on your recent stay at the hotel Flamingo Oasis. We are pleased that you were happy with the friendly staff in the hotel and that you enjoyed the entertainment on offer. We are sincerely sorry for the smell you experienced. There is a drainage issue in parts of Benidorm but our maintenance team do their best to prevent this from affecting our guests. It's great to know that you enjoyed your time in Benidorm and that you would return to our hotel on future occasions. We hope to see you soon! Kind regards, MedPlaya Hotels Benidorm

MICHAEL HUGHES left a review on 06/02/2020

weekend break

Excellent value for money. Had large room overlooking pool. Excellent breakfast. Stayed here a few years ago and always said we would stay again and glad we did. Great location everything was excellent ????????

Hotel Flamingo Oasis responded to this review. View the response.

Hi Michael, We are delighted that you had a great stay with us at the hotel Flamingo Oasis. It's fantastic to read that you found the hotel to be good value for money and that you were happy with the location of the hotel, the breakfast selection and your room. Hopefully we will see you again. Kind regards, MedPlaya Hotels Benidorm

ZVIKA ZIRMOV left a review on 05/02/2020

Graet

Wonderfully

Hotel Flamingo Oasis responded to this review. View the response.

Hi Zvika, We are pleased that you had a great stay with us at the hotel Flamingo Oasis and we hope to get the opportunity to welcome you back on future occasions. Kind regards, MedPlaya Hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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