Reviews

MARIA MELGAR left a review on 23/08/2021

Muchas colas

El hotel está bien. A un paseíto de la playa, pero bueno... Nos gustaron sus piscinas y el hotel en general pero había mucha gente y colas para todo... Cola para el check on, cola para subir en ascensor, bajar desde una planta intermedia, misión imposible, cola para entrar al comedor, cola para coger cualquier plato o bebida una vez dentro y cola para cualquier otra cosa que quieras tomar... Ese ha sido el mayor problema porque el hotel como tal no nos pareció mal...

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Maria, Gracias por compartir su opinión con nosotros sobre su estadía en el hotel Flamingo Oasis. Nos complace que haya pasado una estancia agradable en general aunque piensa que hay cosas para mejorar. Hemos tomado nota de sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

FRANCISCO JAVIER ARNEDO COLLADO left a review on 22/08/2021

Experiencia muy buena

Todo bien. El personal excepcional, en especial la srta. LUISA que nos atendió en el comedor que la hemos catalogado toda nuestra familia como profesional sobresaliente.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Francisco Javier, Es fantástico leer que haya pasado unas buenas vacaciones en el Flamingo Oasis y que estuvo especialmente contento con el trato de Luisa. Esperamos tener la oportunidad de darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

FRANCISCO JAVIER ARNEDO COLLADO left a review on 22/08/2021

Experiencia muy buena

Todo bien. El personal excepcional, en especial la srta. LUISA que nos atendió en el comedor que la hemos catalogado toda nuestra familia como profesional sobresaliente.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Francisco Javier, Es fantástico leer que haya pasado unas buenas vacaciones en el Flamingo Oasis y que estuvo especialmente contento con el trato de Luisa. Esperamos tener la oportunidad de darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Carlos Moya Tarazona left a review on 22/08/2021

Vacaciones

Una semana muy buena hemos pasado

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Carlos, Nos alegra que disfrutara de sus vacaciones con nosotros y esperamos volver a verle de nuevo en nuestro hotel. Gracias por dejar su valoración. Saludos cordiales, Hoteles MedPlaya Benidorm

Sonia Perez Rodriguez left a review on 20/08/2021

Vacaciones agosto 2021

Hotel con un buffet bastante malo, personal muy agradable, piscina grande, las camas que se notan los muelles, británicos sin mascarilla y nadie les obligaba a ponérsela, colas en los ascensores pero debido al COVID era normal, estancia agradable, pero no volveremos.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Sonia, Gracias por tomar el tiempo para dejar su reseña sobre su estancia en el hotel Flamingo Oasis. Nos complace que haya pasado una estancia agradable y que estuvo contenta con el trato del personal y la piscina. Hemos tomado nota de sus comentarios. Esperamos que vuelva a Benidorm en futuras ocasiones. Saludos cordiales, Hoteles MedPlaya Benidorm

Mario Belinchon Soblechero left a review on 20/08/2021

Bien y mal

Lo mejor su gente del buffet, los metres lo ponen todo tan fácil... pero quito una estrella por un percance con un operario suyo, por ser las 00:15 este señor que estaba recaudando en la caja de la cafetería junto a la salida del hotel no quiso darme un basó con un batido de chocolate para que mi hija de dos años al día siguiente se lo tomará nada más despertar. Su escusa fue que a partir de las 12 no podía servir nada, pero no le estaba pidiendo un gintonic, es fácil en momentos puntuales tomar buenas decíones y este tipo no lo hizo.me pareció tan desagradable por parte de su personal.....por otro lado las esperas en el ascensor son en ocasiones interminables, y en vacaciones sabemos que no tenemos prisa pero tampoco queremos perder el tiempo. Por eso en confort puntuó dos. por favor pongan sombras en la piscina que llevamos niños y no es correcto tenerlos todo el día de piscina al sol. Es un hotel de 4 estrellas. Por lo demás todo correcto, limpieza, animación que aunque escasa los chicos se lo curran, todo está bastante bien ubicado aunque lejos de la playa para bajar con regularidad, Gracias

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Mario, Gracias por compartir sus pensamientos con nosotros sobre su estancia en el hotel Flamingo Oasis. Nos alegra que haya pasado una buena estancia en general y que estuvo contento con el trato del personal en el restaurante. Lamentablemente, a partir de las 12 de la noche no podemos servir nada, esto es por ley y no por norma del hotel. Entendemos que ha sido un inconveniente pero esperamos que entienda el motivo que el camarero haya dicho que no a su petición. Esperamos que haya disfrutado de Benidorm y que vuelva en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm

Félix Merino Espada left a review on 19/08/2021

Sombras

Más sombra en la piscina faltan sombrillas

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Felix, Agradecemos que se haya tomado el tiempo a dejar sus comentarios sobre su estadía en el hotel Flamingo Oasis. Nos alegra que haya pasado una estancia agradable en general y hemos tomado nota de su sugerencia. Esperamos poder darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

ANTONIO FERNANDEZ CARAVER left a review on 18/08/2021

El hotel está bien

Lo bueno: el personal es muy amable tanto en recepción, el comedor, animadores y el técnico cordobés era muy apañado, las habitaciones muy limpias y las limpiadoras muy amables y atentas, la piscina muy buena y la comida buena pero repetitiva. Lo malo: lo peor los ascensores eran colas interminables y a veces no subían a la zona de la habitación en muchísimo rato, el hotel era antiguo, puertas que se salían del marcó, y el desayuno siempre era el mismo y había muchísima gente en la piscina y comedor. Pero vamos no estaba mal el hotel

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Antonio, Gracias por dejar su reseñna sobre el hotel Flamingo Oasis. Es alentador saber que disfrutara de sus vacaciones con nosotros y que estuvo especialmente contento con el trato del personal, la limpieza y la piscina. Esperamos tener la oportunidad de darle de nuevo la bienvenida a Benidorm y a los hoteles de la cadena MedPlaya. Saludos cordiales, Hoteles MedPlaya Benidorm

Bárbara Vega Rodríguez left a review on 18/08/2021

Vacaciones 2021

Animación escasa y por la tarde nada

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Bárbara, Nos complace que haya pasado una buena estancia en el Flamingo Oasis. Hemos tomado nota de sus comentarios sobre animación. Gracias por compartir sus pensamientos con nosotros. Saludos cordiales, Hoteles MedPlaya Benidorm

MARCOS left a review on 18/08/2021

Bien

Hotel muy bonito y confortable.Las comidas repetitivas

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Marcos, Gracias por dejar sus comentarios sobre su estadía en el hotel Flamingo Oasis. Nos complace que haya pasado unas vacaciones agradables con nosotros. Saludos cordiales, Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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