Reviews

Robert Greer left a review on 13/07/2024

Fantastic Experience

1st time Benidorm and so glad we picked Agir Springs. Location was great, the hotel was so clean and the facilities 1st rate. But the friendly and helpful staff is the reason I would definitely pick the Agir Springs again. Thank you for a fantastic experience.

The Agir Springs Hotel responded to this review. View the response.

Dear Robert, thank you for choosing the Hotel Agir Springs for you first visit to Benidorm. We are delighted that the hotel was to your liking and that you enjoyed your stay with us. Many thanks for taking a moment to share your comments, we hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm

Alan Pearson left a review on 04/07/2024

Great location

2nd time staying here, great location and friendly staff in reception and the restaurant, food excellent. Room not huge but very nice and ample. Roof pool and sunbathing area very nice but let down by the bar staff playing very loud rock music and allowing smoking in the pool area even though it is not allowed. Complained about the music but it didnt get turned down

The Agir Springs Hotel responded to this review. View the response.

Dear Alan, thank you for choosing to return once again to the Hotel Agir Springs. We are pleased that overall you enjoyed another pleasant stay and we aplogise for any inconvenience at the pool. Hopefully if you choose to return in the future we can offer you a more satisfactory stay. Kind Regards, MedPlaya Hotels Benidorm

Ángel left a review on 01/07/2024

Vacaciones

Conozco el hotel de hace años y siempre vamos en Junio y siempre repetimos el mismo hotel y fechas

The Agir Springs Hotel responded to this review. View the response.

Estimado Ángel, Muchas gracias por escoger de nuevo el Agir Springs para sus vacaciones en Benidorm. Estamos encantados que hayan pasado una estancia agradable y esperamos volver a verles de nuevo en nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Gabi Saravia left a review on 01/07/2024

Fin de semana especial

Fin de semana especial, cena restaurante super acogedor, tomamos unos cocktails en Rooftop con un ambiente muy romántico

The Agir Springs Hotel responded to this review. View the response.

Estimada Gabi, Nos complace que haya pasado un fin de semana rómantico con nosotros en el Agir springs. Esfantástico saber que estaba contenta con la cena del restaurante y unos deliciosis cócteles en nuestro rooftop. Muchas gracias por dejar su reseña. Saludos cordiales, Hoteles MedPlaya Benidorm

Miren left a review on 01/06/2024

Vacaciones perfectas!!

Segunda vez que vamos y encantadisimos, todo perfecto! Gracias por el trato y por todo!

The Agir Springs Hotel responded to this review. View the response.

Estimado Miren, Nos alegra enormemente saber que su segunda estancia con nosotros ha sido tan placentera y que todo estuvo perfecto. Agradecemos sus amables palabras y su fidelidad. Esperamos tener el placer de recibirles nuevamente en su próxima visita. Saludos cordiales, Hoteles MedPlaya Benidorm

Ángel Luis Martín Fernández left a review on 09/05/2024

Buena situación y buena atención en todo

Fenomenal!!

The Agir Springs Hotel responded to this review. View the response.

Estimado Ángel Luis, Nos alegra mucho saber que tuvo una experiencia fenomenal durante su estancia en nuestro hotel. Además, nos complace saber que nuestra ubicación fue de su agrado y contribuyó a hacer su estancia aún más agradable. Agradecemos sinceramente sus comentarios positivos y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm

Marcos Verdú Tomás left a review on 06/05/2024

Fin de semana

Cogimos el pack romántico y no nos defraudó, muy atentos y serviciales.

The Agir Springs Hotel responded to this review. View the response.

Estimado Marcos, Nos alegra mucho saber que disfrutaron del pack romántico que ofrecemos y que quedaron satisfechos con la experiencia. Gracias por elegirnos para su escapada romántica y por compartir su experiencia positiva. Esperamos tener la oportunidad de darles la bienvenida nuevamente en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm

Marja Olofsen-Serraarens left a review on 24/04/2024

3th time in this hotel

Vd 3e keer naar dit geweldige hotel geweest, dit keer in een suite gelogeerd Wat ons dit keer erg tegenviel waren de grote groepen jongeren die vooral s nachts erg luidruchtig thuis komen, nog nooit dit eerder in dit hotel meegemaakt. Erg jammer en niet passend v dit hotel. Ontbijt en diner weer prima verzorgd, echt top dat je bij het diner a la carte kan eten en bij het ontbijt div verschillende soorten eieren en pannenkoeken kan bestellen. Wat wel jammer was dat het diner paar keer niet in het restaurant boven geserveerd werd, maar beneden. Suite super mooi en sfeervol met goede bedden en ruim leefgedeelte en erg mooie badkamer. Ondanks de herrie vd groepen komen we zeker weer terug in de hoop dat de receptie hier iets aan doet.

The Agir Springs Hotel responded to this review. View the response.

Geachte Marja, Bedankt voor uw terugkerende bezoek aan ons hotel en voor het delen van uw ervaring. We waarderen uw positieve opmerkingen over de suite, het ontbijt en het diner, evenals uw begrip voor de incidentele veranderingen in de dineerlocatie. Het spijt ons echter zeer te horen over het ongemak veroorzaakt door de groepen jongeren die 's nachts luidruchtig thuiskomen. We begrijpen volledig dat dit niet in overeenstemming is met de sfeer die we willen bieden in ons hotel. We hopen dat u ons nog een kans geeft om uw verwachtingen te overtreffen tijdens uw volgende bezoek. Met vriendelijke groet, MedPlaya Hotels Benidorm

Ana Cristina left a review on 31/03/2024

Fantástico

Siempre me alojo en este hotel. Magnífica ubicación y comodidad. La atención es de total amabilidad y buen hacer. Especial mención a Navila y a Ana Cristina. Volveré.

The Agir Springs Hotel responded to this review. View the response.

Estimada Ana Cristina, Muchas gracias por escoger de nuevo el Agir Springs para sus vacaciones en Benidorm. Es un placer saber que haya disfrutado de su estancia y que estuvo muy contenta con la comodidad del y con la atención del personal. Esperamos volver a verle de nuevo en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm

Andrés Contreras left a review on 14/03/2024

Bien

Hotel bien situado muy cerca de la playa y a un paso de todo. Habitaciones de tamaño aceptable y pequeña terraza. La limpieza no fue la mejor ya que a la llegada, el suelo estaba sucio de pisadas secas de calzado embarrado y tuvimos que avisar para que repasasen el suelo. Vecinos molestos y borrachos que impidieron un descanso perfecto ajeno al hotel, pero también forma parte de la experiencia. Lo mejor, ubicación y el desayuno.

The Agir Springs Hotel responded to this review. View the response.

Estimada Andrés, Agradecemos sus comentarios sobre su reciente estancia en nuestro hotel. Nos alegra saber que disfrutó de nuestra excelente ubicación cerca de la playa y de la variedad del desayuno.Lamentamos los inconvenientes que experimentó con la limpieza de su habitación y el ruido ajena al hotelEsperamos que estos problemas no hayan empañado por completo su experiencia, y esperamos tener la oportunidad de recibirlo nuevamente y brindarle una estadía más satisfactoria en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

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- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

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- Improper use of the MedPlaya Amigo! Programme.
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- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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