Reviews

MONTSERRAT MOYA RAMOS left a review on 31/07/2018

me encanta

genial ¡¡como siempre super agradables desde que empiezo con la reserva aqui en med playa ,me atiende una chica super encantadora , luego recepción Angela increible y despues todos los demás gente super agradables que te hacen una estancia super ¡¡valla para pensar en la proxima estancia y sin dudar para volver , GRACIAS X TODO

Hotel Santa Monica responded to this review. View the response.

Muchas gracias por sus comentarios tan complementarios sobre nuestro equipo, desde el momento de efectuar la reserva hasta su ultimo dia en el hotel.Nos complace saber que el Hotel Santa Monica cumplio sus expectivas en todos aspectos y esperemos darles la bienvenida de nuevo a este popular hotel en futuras ocasiones.Saludos cordialesRelaciones Publicas MedPlaya Hotels

ALFREDO RAMIRESE LORITE left a review on 18/07/2018

nourriture

la nourriture etait froide a chaque repas pas assez varié non plus les dessert que pour les anglais pas terrible non plus quel dommage

Hotel Santa Monica responded to this review. View the response.

Bonjour M. Ramirese, Nous vous remercions d'avoir pris le temps de mettre votre commentaire. Nous regrettons de lire que la nourriture n'a pas répondu à vos attentes. Votre avis est important pour nous, car il nous permet de mieux connaitre vos besoins et nous prenons note de vos commentaires sur la variété de plats et les desserts pour transmettre aux départements concernés . Nous espérons que malgré cet aspect, vous avez profité de votre séjour et merci pour avoir choisi MedPlaya Santa Monica pour votre visite à Calella. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochaine visit à Calella. Salutations, Laura Service Client

MOIRA PROCTOR left a review on 16/07/2018

Happy holiday

Hotel staff all friendly and efficient. The entertainment staff were exceptional and made the best of what was available. Food could have been better and hotter below average for three star hotel. Only complaint was football took over the evening entertainment many nights. Understand people want to see football but could have been put on tv in small room rather than the main entertainment room in the evenings as sometimes football went on untill after 10pm. Apart from that had a great time you should be proud of all your staff.

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Proctor, Thank you for sharing your views with us regarding your recent visit at the MedPlaya Santa Monica. We are very pleased to receive your evaluation and thank you for mentioning our friendly staff especially our entertainment team. We will share your kind words with the team that for sure will be encouraged by your remarks. We are sorry to hear that the food did not meet your expectations and we will make sure to take your comments into account to improve our services. We are happy to hear that apart from the football being in the bar you had a great time with us. We look forward to welcoming you in a near future. Best regards, Laura Guest Relations

manuela left a review on 16/07/2018

question nourriture

dommage que tout les plats son froid on na rien manger de chaud et pas souvent varié quand on dessert on ne pense quaux anglais et pas assez de nourriture espagniol

Hotel Santa Monica responded to this review. View the response.

Bonjour Mme. Manuela, Nous vous remercions d’avoir pris quelques minutes afin de nous partager votre avis concernant notre hôtel. Nous regrettons que vous n'ayez pas été satisfait avec la nourriture. Vos commentaires sont très importants pour nous puisque nous aident à améliorer notre service. Nous prenons en considération toutes vos remarques qu'on va transmettre aux départements considérés. Nous espérons que malgré cet aspect, vous avez profité de votre séjour et merci pour avoir choisi MedPlaya Santa Monica pour votre visite à Calella. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Salutations, Laura Service Client

ITZIAR EZKERRO CENCILLO left a review on 15/07/2018

Sorpresa

La verdad que fui a ciegas repitiendo la estancia en este hotel pero me llevé un poco de sorpresa no grata.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Ezkerro, Muchas gracias por compartir su opinión con nosotros. Lamentamos leer que su estancia no haya cumplido plenamente sus expectativas y nos hubiera gustado conocer los motivos de su disconformidad. Esperamos poder darle nuevamente la bienvenida en cualquiera de nuestros hoteles MedPlaya y poder ofrecerle una estancia más satisfactoria. Saludos, Laura Atención Cliente

montserrat Moya Ramos left a review on 10/07/2018

immejorable

Estamos encantados con el servicio de hotel Santa Monica cada vez que puedo ir a Calella lo primero que hago es saber si hay disponibilidad en el , el personal fundamental, doy mil gracias a ellos ya que son los que lo hacen que sea posible desde recepción Angela un 10 , y otro 10 para servio de comedor braulio y faltima immejorable , por eso no dejo de recomendarlo

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Moya, Gracias por dedicar unos minutos en compartir su opinión con nosotros. Nos halaga mucho recibir sus valoración y leer sus amables palabras. Nuestra prioridad es hacer que su estancia sea lo más satisfactoria posible y nos alegra haber cumplido con sus expectativas. Le agradecemos su mención al personal y especialmente a Angela, Braulio y Fátima y por supuesto trasladaremos sus comentarios a todo el equipo. Muchas gracias por su confianza y por su recomendación y esperamos poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

sarah barratt left a review on 10/06/2018

Fantastic holiday again !!

5th year on the run ..you cant fault this hotel really clean staff are amazing

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Barrat, Thank you for choosing again MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are very happy to know that we have meet your expectations and thank you for mentioning our staff. We will forward your nice words to the team. Thank you for your confidence and we look forward to welcoming you in a near future. Best regards, Laura Guest Relations

Roy Thompson left a review on 08/06/2018

Great hotel

Very good hotel. Great staff. The entainment people were very good without being too pushy. Great pool which was one of the biggest I saw in Calella. Some areas were maybe a little dated but thats being a bit picky. This has to be close to 4 star as I seen other 3 star hotels in Calella and there are nothing compared to the Santa Monica. Would have no problem in recommending this hotel or staying here again.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Thompson, Thank you for taking the time to share your thoughts with regards to your recent stay at MedPlaya Santa Monica. We are very flattered to receive your evaluation and your nice comment concerning our rating and we are pleased to know that we fulfilled your expectations. We appreciate your mention to our entertainment team and our great staff. Thank you for your recommendation and for your confidence and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

ALICIA TORRELLA PARADA left a review on 05/06/2018

Repetiremos.

Como siempre la estancia , muy bien. La atención del personal. Perfecta. Gracias.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Torrella, Muchas gracias por dedicar unos minutos en compartir su experiencia con nosotros. Nos place leer que su estancia ha sido satisfactoria y le agradecemos enormemente su mención al personal. Muchas gracias por su confianza y esperamos poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

GUNN MALCOLM left a review on 31/05/2018

great stay

as usual had a great stay at the santa monica.went with my daughter not sure what her reaction would be.didnt take long for her to fall in love with the hotel and staff and calella itself.she would gladley stay again.me well i will be back in sepember on my own or with relatives.keep up the good work amigos adios.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Gunn, Thank you for taking the time to share your impressions of your holiday at MedPlaya Santa Monica. We are very flattered to receive your evaluation and reading that you had a great stay with us. We are very pleased to hear that your daughter enjoyed the hotel, the staff and Calella and there is nothing more rewarding for us than reading that you will come back in September. Thank you for your confidence and we will be delighted to welcoming you again in September. Best regards, Laura Guest Relations

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

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Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

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- Improper use of the MedPlaya Amigo! Programme.
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- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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