Reviews

Miguel Angel González Ortiz left a review on 16/10/2018

Excelente relación calidad precio

Excelente relación calidad precio. A pesar de ser un hotel sencillo cumplió con creces nuestras expectativas. A destacar todo el personal, muy amables y atentos todos.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. González, Muchas gracias por compartir su opinión en relación a su reciente estancia en MedPlaya Santa Monica. Nos alegra recibir su valoración y es un placer saber que han disfrutado de una agradable estancia con nosotros. Agradecemos enormemente sus amables palabras hacia el personal y apreciamos su mención positiva a la relación calidad precio de nuestro establecimiento. Gracias por su confianza y será un placer poder servirle de nuevo en su próxima visita a Calella. Saludos, Laura Atención Cliente

MARIA PETRI CABRERA SUAREZ left a review on 16/10/2018

agradable

Todo muy bien un fin de semana encantador

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Cabrera, Muchas gracias por dedicar unos minutos en compartir su experiencia en relación a su estancia en MedPlaya Santa Monica. Nos place enormemente saber que disfrutaron de su estancia con nosotros. Gracias por su confianza y deseamos poder servirle de nuevo muy pronto en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

ANTONIO MIGUEL TEIXIDO CALVO left a review on 16/10/2018

Buffet

Estuvimos un fin de semana y por la noche en el buffet no había ningun tipo de embutido ni pizza.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Teixido, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella. Nos place recibir su valoración y comprobar que su estancia ha sido positiva. Lamentamos que el buffet no haya cumplido plenamente con sus expectativas y en nuestro afán de mejora trasladaremos su reseña al departamento correspondiente. Gracias por su confianza y deseamos poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

Josefa Cotes Pérez left a review on 16/10/2018

Todo a estado correcto

Todo el personal muy correcto y simpático,quizás pondría más variedad de fruta en el desayuno

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Cotes, Gracias por elegir MedPlaya Santa Monica para su estancia en Calella. Nos sentimos muy halagados por su valoración y es un placer comprobar que su estancia ha sido satisfactoria. Agradecemos su mención al personal y tomamos nota de su comentario en relación al desayuno. Gracias por su confianza y deseamos poder darle de nuevo la bienvenida en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

ELENA RUIZ LOPEZ left a review on 16/10/2018

Estancia fabulosa

La única pega es no poder haber estado mas tiempo, la comodidad, la comida, los trabajadores, la animación, todo maravilloso, no dudaremos en ir la próxima vez.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Ruiz, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por dedicar unos minutos en compartir su experiencia con nosotros. Nos halaga recibir su valoración y es un placer saber que han disfrutado de una agradable estancia. Nos enorgullece leer que hubieran estado más tiempo con nosotros y nos alegra que los servicios ofrecidos hayan cumplido con sus expectativas. Gracias por su confianza y será un placer poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

Javier Hernández Asensio left a review on 16/10/2018

Bien pero hay que renovarse

Los muebles y el suelo de la habitación necesitan una actualización urgente.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Hernández, Muchas gracias por escoger MedPlaya Santa Monica para su estancia y por compartir su experiencia con nosotros. Nos alegra saber que su estancia ha sido positiva y agradecemos enormemente su aportación para poder mejorar la satisfacción de nuestros clientes. Por supuesto trasladaremos su comentario en relación a la renovación al departamento correspondiente. Gracias por su confianza y deseamos poder darle de nuevo la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

stephen ross left a review on 01/10/2018

Great stay..

First time to Santa Monica, usually use Medplaya so great to see same great service provided at sister hotels to Calypso in Salou. Carnt fault anything from room to food all excellent. Would definitely return...

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Ross, Thank you for choosing again MedPlaya for your stay in Calella and for sharing your views with us. We are pleased to hear that you enjoyed your stay with us and we highly appreciate your mention to our customer service. Our main aim is to make your stay as pleasant as possible and we are delighted to hear that you would visit us again. Thank you again for your confidence and we look forward to welcoming you again at any of our MedPlaya Hotels. Best regards, Laura Guest Relations

Trish Murray left a review on 19/09/2018

Good clean hotel

Stayed at this hotel early September had stayed at a Medplaya in Benidorm in March - the location is very good - the hotel is kept very clean - the staff are friendly especially the reception staff and bar staff - nothing was too much trouble - my husband has mobility problems and this hotel is perfect for this as everything on two levels we had a great room overlooking pool - this is a 3 star all inclusive and the food is exactly what you would expect - however the snack bar cooks chips - toasties and burgers to order on the all inclusive which is great - the one downside of this hotel is that the walls are very thin and you could hear people talking in the room next door - however as an all inclusive hotel it is not rowdy which is good and everyone seemed very happy with the hotel - many people return to this hotel and I can understand why - its a good value clean and friendly hotel and is in a very good location for the beach and town - we find the Medplaya group provide excellent value for money and seem to pride their standards on keeping their hotels very clean and training their staff to be friendly and obliging - this is something which is rare now in the hospitality industry well done Medplaya we are now looking to visit another Medplaya hotel early next year - keep up the good service!!!

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Murray, Thank you for choosing again MedPlaya for your holiday and for sharing your views with us. We are very happy to hear that you enjoyed your stay with us and we appreciate your mention to our friendly staff. We are pleased to read that the hotel have meet your husband mobility needs. Your feedback is very important and we will forward your comment concerning the sound insulation to the corresponding department and we apologies for the inconveniences caused. We are flattered to hear your kind words about our MedPlaya Hotels and there is nothing more rewarding for us than reading that you are looking forward to visit MedPlaya early next year. Thank you for your confidence and it will be a pleasure to welcome you again in the near future. Best regards, Laura Guest Relations

JOSE MONTIEL CUELLO left a review on 05/09/2018

Repetiremos

Hemos repetido varias veces la estancia en el hotel. La relación calidad precio buena. La atención tanto de recepción , comedor y bar excepcional. Todas las cosas que hemos pedido siempre se han preocupado y nos lo han solucionado con interés. La diferencia de actualización del hotel , lo suplen con diferencia por la comodidad y atención del personal. La ubicación es muy buena y las instalaciones de la piscina muy buena sol. Nosotros volveremos este fin de semana.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Montiel, Muchas gracias por su confianza y por compartir su experiencia con nosotros. Agradecemos enormemente su fidelidad y apreciamos su mención a la atención recibida por el personal. Por supuesto trasladaremos sus amables palabras a todo el equipo. Nuestro objetivo es hacer todo lo posible para que su estancia sea lo más agradable y no hay mayor satisfacción que leer su deseo de volver a visitarnos. Gracias de nuevo por su confianza y deseamos poder atenderle de nuevo muy pronto. Saludos, Laura Atención Cliente

LOLA ZAMORANO MILLAN left a review on 21/08/2018

Estancia n hotel MedPlaya Sta Mónica

Encantada con la atención recibida del personal del hotel recepción, restaurante,... Los animadores geniales, salvo la coreografa española que me dijo que el ascensor tenía q cogerlo en la planta baja, en vez del entresuelo, al salir del restaurante para subir a la habitación!!!!, así que bajé andando... Los demás animadores muy simpáticos. La comida muy bien. La habitación bien, pero mejoraría el baño grifos oxidados... Gracias, estuvimos muy bien.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Zamorano, Muchas gracias por compartir su opinión en relación a su estancia en MedPlaya Santa Monica. Agradecemos enormemente su mención a la atención recibida y lamentamos si hubo un mal entendido con las indicaciones en relación al ascensor. Su opinión es muy importante para mejorar nuestros servicios y trasladaremos su reseña en relación a los grifos al departamento correspondiente. Gracias por su confianza y deseamos poder atenderle de nuevo en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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