Hotel Rio Park
Text: Route:

Take exit 65A from the AP7 Highway (Benidorm Levante). The main road will take you to the centre of Benidorm.

 

Public Transport from the airport

Taxi

The Taxi Rank is situated on floor -1 of the airport.  The cost is between 75€ - 85€ and there may be supplements for car seats, bank holidays / Sunday/ Night service.

Bus

The bus service is operated by the company Alsa and is located on floor 0. The cost is approximately 10€ per person and the journey time is about 45 minutes.  There are 2 stops in Benidorm, one at the Bus Station and another on the Avenida Europa.  The best option is to use a taxi from either of the bus stops to reach the Hotels, the cost is approximately 5 – 10€. Again there may be supplements.

If you have reserved a private transfer with one of the shuttle companies, these are located on floor -2.

By Car

Leaving the airport follow the signs for Valencia.  After 20 minutes the road divides and you have the option to follow the motorway or the national road.  The A7 motorway is a toll road and costs 3 – 4€ to use, take the exit for Benidorm Playa Levante.  Using the national road the Nº 332 take the second exit for Benidorm.

Room Types

Superior - Decoration may vary

Double Room (2 adults)

 Air-conditioning    Balcony/Terrace    Fully-equipped bathroom   More

Our double rooms are updated and refreshed rooms offering you an extra touch of comfort. With a modern contemporary style of decoration, and completely renovated bathrooms we have included improvemen...

Includes:

  Air-conditioning      Balcony/Terrace      Fully-equipped bathroom      Linen      Towels      Wake-up service      Electric kettle      Flat Screen TV      Parquet floor      Telephone      Fridge      Cot      Hair dryer      Safe      Heating      Satellite TV      City view   

Our double rooms are updated and refreshed rooms offering you an extra touch of comfort.

With a modern contemporary style of decoration, and completely renovated bathrooms we have included improvements which will make your stay at the Rio Park even more enjoyable.

LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.

A flat screen TV with a selection of national and international channels is in the bedroom along with a telephone, Mini-fridge, Kettle, optional safety deposit box and desk area.

All rooms have a balcony with views across the Benidorm skyline.

 

Habitación Doble con servicio Club

Double Room with Club Service (2 adults)

 Air-conditioning    Balcony/Terrace    Cable TV   More

Our Double Rooms with Club Service are updated and refreshed rooms offering you an extra touch of comfort. With a modern contemporary style of decoration, and completely renovated bathrooms we have i...

Includes:

  Air-conditioning      Balcony/Terrace      Cable TV      Fully-equipped bathroom      Linen      Towels      Electric kettle      Flat Screen TV      Parquet floor      Welcome Amenities      Telephone      Fridge      Bathrobe      Hair dryer      Safe      Heating      Satellite TV      City view   

Our Double Rooms with Club Service are updated and refreshed rooms offering you an extra touch of comfort.

With a modern contemporary style of decoration, and completely renovated bathrooms we have included improvements which will make your stay at the Rio Park even more enjoyable.

LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.

A flat screen TV with a selection of national and international channels is in the bedroom along with a telephone and desk area.

All rooms have a balcony with views across the Benidorm skyline.

Double Rooms with Club Service have included in the price a fridge (mini bar) with welcome drinks, tea / coffee making facilities, bottle of wine, pool towel (per person with 20€ refundable deposit), Club amenities (daily replenishment of amenities), safety deposit box, bathrobe and slippers.

Family Room (2 adults + 2 children)

 Air-conditioning    Balcony/Terrace    Fully-equipped bathroom   More

Our new Family rooms provide extra comfort and space for our guests. We have combined a twin room with a single room providing two separate areas. The main bedroom is decorated in a modern style with ...

Includes:

  Air-conditioning      Balcony/Terrace      Fully-equipped bathroom      Linen      Towels      Electric kettle      Flat Screen TV      Parquet floor      Sofa      Telephone      Fridge      Welcome Amenities      Bathrobe      Hair dryer      Safe      Heating      Satellite TV      City view   

Our new Family rooms provide extra comfort and space for our guests. We have combined a twin room with a single room providing two separate areas. The main bedroom is decorated in a modern style with your comfort in mind. The extra sleeping area is also a quiet separate relaxing space if there are just two of you travelling, creating a reading area or simply somewhere extra to sit and enjoy a cup of tea. The same area can also be used as a bedroom with a sofa bed and pull down bed, or bunk beds - depending on the room configuration - which may vary.

This modern room has a full bathroom with all facilities.

All rooms have a balcony with views across the Benidorm skyline. Our Family rooms offer you more space if you are a couple, and comfortable and practical living if you are a family.

All Family rooms  also have included in the price a mini fridge with welcome drinks, tea / coffee making facilities, bottle of wine, pool towel (per person with 20€ refundable deposit), Club amenities (daily replenishment of amenities), safety deposit box, bathrobe and slippers.

*Decoration and room configuration may vary*

Family Room (4 adults)

 Air-conditioning    Balcony/Terrace    Fully-equipped bathroom   More

Our new Family rooms provide extra comfort and space for our guests. We have combined a twin room with a single room , providing two separate areas. The main bedroom is decorated in a modern style wit...

Includes:

  Air-conditioning      Balcony/Terrace      Fully-equipped bathroom      Towels      Electric kettle      Flat Screen TV      Parquet floor      Sofa      Welcome Amenities      Telephone      Fridge      Bathrobe      Hair dryer      Safe      Heating      Satellite TV      City view   

Our new Family rooms provide extra comfort and space for our guests. We have combined a twin room with a single room , providing two separate areas. The main bedroom is decorated in a modern style with your comfort in mind. The extra sleeping area is also a quiet separate relaxing space if there are just two of you travelling, creating a reading area or simply somewhere extra to sit and enjoy a cup of tea. The same area can also be used as a bedroom with a sofa bed and pull down bed, or bunk beds - depending on the room configuration - which may vary.

This modern room has a full bathroom with all facilities.

All rooms have a balcony with views across the Benidorm skyline. Our Family rooms offer you more space if you are a couple, and comfortable and practical living if you are a family.

All Family rooms  also have included in the price a mini fridge with welcome drinks, tea / coffee making facilities, bottle of wine, pool towel (per person with 20€ refundable deposit), Club amenities (daily replenishment of amenities), safety deposit box, bathrobe and slippers.

*Decoration and room configuration may vary*

Double Single Use

Double Single Use

 Air-conditioning    Balcony/Terrace    Fully-equipped bathroom   More

Our double rooms are updated and refreshed rooms offering you an extra touch of comfort. With a modern contemporary style of decoration, and completely renovated bathrooms we have included improvemen...

Includes:

  Air-conditioning      Balcony/Terrace      Fully-equipped bathroom      Fridge      Satellite TV      Heating      Safe      Telephone      Parquet floor      Flat Screen TV      Electric kettle      Wake-up service      Towels      Linen      City view   

Our double rooms are updated and refreshed rooms offering you an extra touch of comfort.

With a modern contemporary style of decoration, and completely renovated bathrooms we have included improvements which will make your stay at the Rio Park even more enjoyable.

LED lighting, modern furniture and even more comfortable beds are just a few of the improvements.

A flat screen TV with a selection of national and international channels is in the bedroom along with a telephone, Mini-fridge, Kettle, optional safety deposit box and desk area.

All rooms have a balcony with views across the Benidorm skyline.

Habitaciones cuádruples

Quadruple room (2 adults + 2 children)

 Wifi    Air-conditioning    Balcony/Terrace   More

Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests.  Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for...

Includes:

  Wifi      Air-conditioning      Balcony/Terrace      Fully-equipped bathroom      Fridge      Satellite TV      Heating      Safe      Hair dryer      Flat Screen TV      Electric kettle      Wake-up service      Towels      Linen   

Our new quadruple rooms are large modern rooms designed to be occupied by 3 to 4 guests. 

Some of these rooms offer adapted bathrooms and subject to availability can be reserved (on request) for two guests in the case of customers who have limited mobility and are blue badge holders.  

 For information on availability and prices please contact us

We have combined a twin room with a single room.  The main bedroom is decorated in a modern contemporary style with your comfort in mind, with two single beds and a furniture bed, and in the extra sleeping area there is also a single bed.  This area can also be used as a quiet relaxing space.

This modern room has a large bathroom with a walk in shower, mini-fridge, kettle and optional safety deposit box.

Please note that wheelchair access is only possible when the room is occupied by max. two guests.

Rooms are situated on floors 1 - 4

 

MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free Economy Connect Shuttle transfer to and from Alicante airport.

To qualify for a free Economy Connect Shuttle transfer your booking must be made through our website www.medplaya.com more than 36 hours prior to arrival date and meet with the 6 night minimum stay requirement.

After confirming your hotel reservation you will be able to add your shuttle transfer Economy Connect completely free of charge.

This service is not bookable in resort and is only available for return trips (both ways).

This Free Shuttle Transfer Service (Economy Connect) is only currently available for our Benidorm Hotels.

MORE INFO/BOOK

If your reservation is for less than 6 nights or confirmed within 36 hours of your arrival date you can still book a shuttle transfer, the price will be displayed once you have completed your search, and payment will be made online.

You can search transfer options and prices by following these links:

Hotel Agir
Hotel Regente
Hotel Flamingo Oasis
Hotel Riudor
Hotel Rio Park

For any additional information, you can contact us via email at 'callcentre@medplaya.com or through our customer service line UK: 0843 508 5479, Spain: (34) 951 989 315 and we will be delighted to help you.

About Hotel Rio Park

MedPlaya Hotel Rio Park, in Benidorm, is a vibrant hotel that has been a favorite of our customers for many years.

The establishment has recently been renovated with modern decor and offers double, triple, and family rooms. With its range of services, including a large swimming pool, a playground, a restaurant, a snack bar, and a daily entertainment program, you'll find everything you need for a fun-filled vacation. Rio Park is particularly known for its attentive staff, ensuring a holiday full of activity.

The hotel is located in a very central area of Benidorm, a tourist resort where the main attraction is fun for all ages and backgrounds. Its location is privileged, as it’s well connected and only a few minutes' walk from the beach, allowing you to enjoy the sun. Benidorm's clean and golden beaches, pleasant climate, skyline, and wide avenues create a fantastic destination for an active or relaxed holiday, whether you're seeking nightlife or enjoying the beach.

Don't miss out on everything that MedPlaya Hotel Rio Park and its surroundings can offer you. You'll be captivated!

Tourism Registration number: HA-800 (Hotel Rio Park) 

Click here to see the Rio Park Hall of Fame.

HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Ver más

IDAE

HOTELERA EUROPA BENIDORM SA UNIPERSONAL ha llevado a cabo la rehabilitación energética del edificio MedPlaya Hotel Rio Park de Benidorm con el apoyo económico del Instituto para la Diversificación y Ahorro de la Energía (IDAE). Esta actuación, correspondiente con la mejora energética “Proyecto de Mejora Energética de Edificio Mediante Sustitución de Quemadores de Combustible”, está acogido a la línea de ayudas para la Rehabilitación energética de Edificios existentes (PAREER-CRECE), cofinanciada por el Fondo Europeo de Desarrollo Regional (FEDER) y gestionada por el IDAE con cargo al Fondo Nacional de Eficiencia Energética, con el objetivo de conseguir una economía más limpia y sostenible.

Frequent Questions

Visit our MAP section and find out the route and the best public transport options to get to MedPlaya Hotel Rio Park.

Free Shuttle Transfer: MedPlaya Hotels offer guests who are staying with us in Benidorm, for 6 nights or more, a free shuttle transfer to and from Alicante airport. Check this out! more

Need help? Contact us

Parking available in the Parking Centro - approx 400m from the Hotel

Price = 15€ per day + 20€ refundable deposit for the card.

Contact the hotel direct to make your reservation (subject to availability).

Luggage storage room at reception.

Please,  check the hotel cancellation policy before making any changes to your booking

Direct Reservations: confirmed on our Website www.medplaya.com, with the Hotel Reception or with our Call Centre:

Do you need to modify a direct reservation with MedPlaya? Please contact our Call Centre *

Modifications will always be subject to the cancellation policy detailed in your reservation confirmation, accommodation availability and possible rate changes at the time of request.

Cancellation of a reservation may incur cancellation fees. Need more information? Contact us.

 

Reservations confirmed with other reservations channels or travel agencies:

Do you have a reservation through another reservation channel or agency?

We cannot modify or cancel these reservations, please contact the agency directly.

• Check-in: from - 14.00 hrs

Early check in: Please check with reception on arrival.*

• Check-out time: before noon -12.00 hrs

Late check out: Please check with reception the day before departure.*

**Early checkin/Late checkout are subject to availability and may incur additional charges.

Please contact Reception on arrival.

Modifications will be subject to availability and upgrades will incur additional charges which must be paid direct to the hotel.

Do you have a special request, preferences..? Let us know in advance "Contact our Call Centre"

Special requests are subject to availability upon check-in and may incur additional charges.

Special requests cannot be guaranteed, the hotel will do the very best to accomodate your requests.

You can also contact the hotel:

MedPlaya Hotel Rio Park

Tel. +34 965 855 612

riopark@medplaya.com

 

Yes. Subject to availabity:

Cots for infants under two years of age are Free of charge.

Please, contact us to request a cot.

- Iron: 6€ deposit (Please check with reception, subject to availability)

Drinks are not included on your Half Board or full board reservation.

 

Please contact our Maitre directly when you arrive at the restaurant.

In our Restaurant we offer Buffet-style meals with wide variety of national and international dishes, thematic dinners. 

If you have a special diet, food allergy or intolerance, please let us know during the reservation and specially at the restaurant where our staff will be happy to assist you.

It is completely free to be a member and means you will enjoy extra benefits and services when you book with us, or stay with us.

Create an MEDPLAYA AMIGO! ACCOUNT with us and enjoy the benefits!

• Great entertainment programme for both adults and children

• MedKids Entertainment Programme High Season; outdoor and indoor children activities for children from 4 to 12 years old.

Visit MedPlaya Family

  • Car park
  • Solarium
  • Outdoor swimming pool
  • Restaurant
  • Internet centre
  • disabled facilities
  • Shop
  • 24 hour reception
  • Cafe
  • Entertainment programme
  • Internet
  • Bar
  • Lounge
  • Luggage storage
  • Ping Pong
  • Organised trips (not included)
  • Car rental
  • Currency exchange
  • Games room
  • No pets
  • Free wifi

• Electric wheelchairs are welcome (only in reserved spaces).
• Wheelchair service available at reception.

• Outdoor Swimming pool and childrens pool (summer)

• Swimming pool daily opening times during winter months are available in Reception and are subject to change 

• Food and beverages from outside are not allowed

• Playground for children

• Games room, TV room, reading room, pool table, table tennis table

•  MedKids Entertainment Programme High Season; outdoor and indoor activities for children from 4 to 12 years old.

• Our entertainment team organise daytime activities such as water games, dancing,

ping pong, skill games, water polo championships.

• Evening entertainment offers a wide variety of shows, singers, musical tributes, acrobats, magicians, comedians, etc.

• No pets allowed.
• Except guide dogs.

• Free Wifi in reception.
• Lounge with TV.
• Game room.
• Car rental.
• Luggage storage room at reception.

Our dining room offers a buffet-style service. You will find a wide variety of Mediterranean and continental dishes to choose from.

During the summer we open the poolside snack bar, and have special theme days with barbecues and paella. There is also a gala buffet every week.

No picnic service provided.

Half board and Full board do not include beverages.

 

• Full bathroom.
• Balcony.
• Heating / air conditioning.

• Cable/satellite TV.
• Check-in time: 02:00 p.m.
• Check-out time: 12:00 p.m.

•Cots: Subject to availabity - FREE.

 

Parking available in the Parking Centro - approx 400m from the Hotel

Price = 15€ per day + 20€ refundable deposit for the card.

Contact the hotel direct to make your reservation (subject to availability).

• In the centre of Benidorm, 750 metres from the beach.
• Staff popular with guests.
• Buffet-style restaurant.
• Large swimming pool.
• Children’s playground.

• Gifts, souvenirs.

Your overall Rating of this property

  • Family with older children
  • Family with young children
  • Mature couples
  • Group of friends
  • Single traveller
  • Young couples
8.67/10

Guest Reviews

Elena Alvarado Campello

Elena Alvarado Campello

06/06/2023 11:12:25

No volvería

5.94/10

Este hotel tendría que tener 3 estrellas. La habitación no es cómoda y es muy pequeña, éramos dos niños y un adulto. La comida poco variada pero buena. El personal tanto del hotel como del restaurante muy amable,eso sí. Algo que no me gustó nada fue que las fotos de las habitaciones son engañosas, las camas pequeñas y nada cómodas . Y lo peor de todo fue el secador de pelo que literalmente estaba lleno de mugre, además la limpiadora nos tocó la puerta por la mañana que estábamos durmiendo ,me parece que esto está fuera de lugar. En el aseo dos focos no funcionaban por lo que había poca luz y nos tocó pedir los amenities que se supone que entraban en nuestra tarifa pero la de la limpieza insistía en que el dispensador de jabón del lavabo era lo que había. Luego de reclamar me trajeron lo que les dio la gana que fueron dos paquetes de pañuelos y 4 gorros de ducha. SIN COMENTARIOS. LO ÚNICO QUE SE SALVA DE ESTE HOTEL ES EL PERSONAL

Hoteles MedPlaya Benidorm: Hola Elena Agradecemos sinceramente sus comentarios y lamentamos mucho que su experiencia en nuestro hotel no haya cumplido completamente con sus expectativas. Lamentamos que la habitación no haya sido lo suficientemente cómoda y espaciosa para usted y sus niños En cuanto a la variedad de la comida, nos alegra saber que encontró la calidad satisfactoria. Nos enorgullece leer que tanto nuestro personal del hotel como del restaurante fueron amables y atentos durante su estancia. Valoramos su feedback y lo utilizaremos para realizar mejoras en nuestro hotel.  Saludos cordiales, Hoteles MedPlaya Benidorm

Mary Landells

Mary Landells

05/06/2023 14:08:49

Family holiday

9.69/10

Had a really good time hotel staff and food was very good have already booked for next year just wish the entertainment was outside

MedPlaya Hotels Benidorm: Hello Mary Thank you for choosing the Hotel Rio Park for your recent family holiday and for taking the time to share your comments with us.  It is encouraging to hear the you were pleased with the service you received and also the food.  We are delighted that you have booked to return again next year and we look forward to welcoming you all back again to the Rio Park.  Kind Regards, MedPlaya Hotels Benidorm

KERRI MURRAY

KERRI MURRAY

05/06/2023 13:39:14

Another Excellent Stay

10/10

We have just returned from another fantastic stay at the Rio Park. This hotel is perfect for families. We have stayed a few times now and have our next trip booked already. We would highly recommend staying here. The food is great, as is the night time entertainment and the staff. See you again soon!

MedPlaya Hotels Benidorm: Hello Kerri "Another excellent stay" thank you for choosing to return to stay with us at the Hotel Rio Park.  We are delighted you enjoyed another family holiday with us and even happier to hear you are already booked up for your next one!  Thank you for taking the time to share your comments with us, we look forward to seeing you all again soon.  Kind Regards, MedPlaya Hotels Benidorm

Sarah Ward

Sarah Ward

04/06/2023 11:17:26

Overall great hotel and will return

9.38/10

The staff were all very helpful and a couple of issues were dealt with straight away. The hotel was very clean and housekeeping were excellent. The food was good plenty of choice every day. For me there was only 2 let downs one was the lifts took forever I understand at peak times it will be busy but being on the 2nd floor and having mobility issues the waiting for a lift left me in pain. Also we stayed in a family room where the main door to the room opened into my childrens room and it could be locked against being opened from the outside but there was not a way to lock it to stop one of the children from opening the door and I dont feel that is safe especially in a foreign country where they are too young to understand the dangers. On the whole the hotel was great and we will return at some point.

MedPlaya Hotels Benidorm: Hello Sarah Thank you for taking the time to share your review of your recent holiday with us at the Hotel Rio Park. We are happy to hear that overall you enjoyed what we have to offer and we aplogise for any inconvenience caused due to the lifts.  Your feedback means a lot to us and we thank you for all of your comments. It is great to hear that you would like to return again in the future and we look forward to welcoming you back again to the Rio Park.  Kind Regards, MedPlaya Hotels Benidorm  

SHONA CAMPBELL

SHONA CAMPBELL

03/06/2023 20:10:48

Hotel

10/10

I had a great time in the hotel. Everybody looked after me. Even when l hot upset day l was leaving. Room was great and food good. See you soon

MedPlaya Hotels Benidorm: Hello Shona We are delighted that you had a great time on your holiday at the Hotel Rio Park.  Thank you for taking a moment to share your thoughts with us, we do appreciate it.  We look forward to welcoming you back again soon. Kind Regards, MedPlaya Hotels Benidorm

ROSEANNE MARION MURRAY

ROSEANNE MARION MURRAY

03/06/2023 14:53:38

Standards have dropped

5.94/10

Standards at hotel have dropped since our last stay last October. Room was grubby and dusty. Hotel does no longer look or feel like a 4 star hotel. We had booked to stay there over the coming New Year but have cancelled our stay. Such a pity the standards have dropped.so much as we have stayed there several times and have enjoyed our previous stays.

MedPlaya Hotels Benidorm: Hello Roseanne We are very sorry to hear that you did not enjoy your recent stay with us at the Hotel Rio Park as much as on previous occasions.  It is never our intention for anyone to be unhappy or to experience any issues and we apologise that you found the standards were not as good.  Your feedback is important to us and we thank you for sharing them.  We hope that you will choose to return again in the future and we can try and change some of your opinions.  Kind Regards, MedPlaya Hotels Benidorm

SINEAD HEARNE

SINEAD HEARNE

22/05/2023 21:51:43

Fab hotel

9.38/10

We loved this hotel staff are so friendly. Cleaning staff were amazing cleaned room everyday and always greeted with a smile and hello. Food was hit and miss for us but we are very picky eaters. Entertainment was ok could be a bit better but we will defo be returning to this hotel it is a 10 out of 10 from us

MedPlaya Hotels Benidorm: Hello Sinead It is great to hear that overall you enjoyed your recent holiday with us at the Hotel Rio Park. Thank you for taking the time to share your comments with us, we do appreciate all of your feedback. We hope to be able to welcome you back again soon to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm

MICHAEL VICKERS

MICHAEL VICKERS

09/05/2023 21:07:41

Lifts a let down

9.06/10

All fine at the Hotel, Food, Staff and cleanliness. The only problems was the lifts I accept at busy times they can be slow but to wait for 15 minutes for a left and get in on the 2nd floor and have to travel up to the 12th floor and then stop at every floor coming down until arriving at the food floor. On one occasion my wife who is a wheelchair user had to walk down 3 floors to go for breakfast is just not acceptable.

MedPlaya Hotels Benidorm: Hello Michael Thank you for sharing your feedback with us. We appreciate your positive remarks about the food, staff, and cleanliness of our hotel. We apologise for the inconvenience you experienced with the lifts during your stay. We understand that waiting for an extended period and having to make unnecessary stops can be frustrating, especially for guests with mobility needs. Please be assured that we take this matter seriously, and we will look into ways to improve the efficiency and responsiveness of our lifts, especially during peak times. We hope to have the opportunity to welcome you and your wife back again in the future.  Kind Regards, MedPlaya Hotels Benidorm

MALCOLM JOHN HEWITT

MALCOLM JOHN HEWITT

09/05/2023 13:22:16

GOOD OVER BAD

8.13/10

SORRY TO SAY. 2022 GREAT FOOD. 2023 BAD FOOD CHOICE WAS LIMITED WAS NOT UP TO 2022.. A LOT OF FOOD WAS UNDER COOKED MEAT CHICKEN AND CHICKEN NUGGETS REMAINING MEAT WAS WELL COOKED,, ROOM FRIDGE EMPTY,NO WATER, TEA COFFE ENOUGH FOR 1 DRINK OK AFTER BUYING HOTEL WATER AT 5L 3.25 ,,, OUTSIDE HOTEL WATER 5L WAS 1 EURO....DRINKS OVERALL EXPENSIVE IN HOTEL.. OUTSIDE CHEAPER....THAT SAID HOTEL DID ENOUGH TO MAKE AN ENJOYABLE STAY.. any other issues resolved there and then ....... Note other guests stated Hotel appeared to allow Stag Hen parties. Dress code Restaurant seen to allow SKIMPY SWIM SUITS AT ANY MEAL TIME.. lots of older people A stated overall they will proberly NOT REBOOK AGAIN.. I CAN SAFELY SAY THAT MANAGEMENT STAFF TRIED TO RESOLVE ALL PROBLEMS.. TOOK RESPONSIBILTY TO DEAL WITH IT....FOR THAT WELL DONE...IVE BEEN VERY HONEST TRUTHFULL IN COMENTS MADE AND NOT TO OFFEND ANY -ONE.. A SEASONED TRAVELER SAYING AS IT IS...

Hoteles MedPlaya Benidorm: Hello Malcolm Thank you for sharing your feedback regarding your recent stay at our hotel. We're sorry to hear that the food and beverage offerings did not meet your expectations, and we apologise for any inconvenience caused. We take all feedback seriously and will address the issues raised with our kitchen and food service staff. Additionally, we will review our policies on Stag Hen parties and restaurant dress codes to ensure they are being properly enforced. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.  Kind Regards, MedPlaya Hotels Benidorm

MARÍA TERESA GUILL LUNA

MARÍA TERESA GUILL LUNA

04/05/2023 10:49:33

Observaciones

7.50/10

El horario de las cenas comienza muy pronto. En general todo está dirigido al público extranjeroadulto, nada para el público familiar nacional.

Hoteles MedPlaya Benidorm: Hola María Teresa Agradecemos su comentario y retroalimentación en relación a su experiencia en nuestro hotel. Lamentamos profundamente que el horario de las cenas no haya sido de su completo agrado.  Nos tomamos muy en serio las opiniones y sugerencias de nuestros huéspedes, ya que nos ayudan a mejorar la calidad de nuestros servicios. Esperamos poder tener el placer de recibirla de nuevo en nuestro hotel, y ofrecerle una experiencia excepcional en todas las áreas.  Saludos cordiales, Hoteles MedPlaya Benidorm