Reviews

MERCHE GONZALEZ PASTOR left a review on 07/09/2017

Inolvidables dias en Tossa

Aparthotel que te hace sentir como en casa, acogedor ,sencillo, limpio y tranquilo. Comida buena y variada. Quizá si tuviera que dar alguna recomendación sería que hubiera un set de limpieza para los utensilios de cocina pero por lo demás genial.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. González, Muchas gracias por su confianza y por compartir su opinión en relación a su reciente estancia. Nuestro principal objetivo es proporcionar una estancia lo más agradable y confortable posible a nuestros clientes y es un orgullo para nosotros leer su comentario en relación a su estancia y comprobar que hemos cumplido con sus expectativas. Nos alegra que la comida fuera de su agrado y trasladaremos su reseña en relación al set de limpieza al departamento correspondiente. Esperamos poder darle nuevamente la bienvendia en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

MAITE ZURBANO GORDO left a review on 04/09/2017

VACACIONES IDEALES

MUY BIEN CALIDAD PRECIO.ES EL SEGUNDO AÑO QUE VAMOS.REPETIMOS.PERSONAL FABULOSO

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Zurbano, Muchas gracias por su confianza y por dedicar unos minutos en compartir su opinión con nosotros. Nos alegra mucho recibir su valoración y le agradecemos su comentario en relación al personal y a la buena relación calidad precio. No hay nada más satisfactorio para nosotros que nuestros clientes vuelvan a visitarnos y le agradecemos de nuevo su confianza. Deseamos poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

Tracey left a review on 04/09/2017

Enjoyed..

Nice, small hotel. The studio apartment was a bit cramped with three beds in it. Food was good. Aurore, the trainee animator was great fun - I hope Medplaya give her a job when shes finished her training.

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Tracey, Thank you for taking the time to share your impressions of your holiday with us at the MedPlaya Aparthotel Esmeraldas. We are pleased to receive your evaluation and we are happy that the food have met your expectations. Thank you for mentioning Aurore and we will forward her your kind words. Thank you for your confidence and we look forward to welcoming you back again in a near future. Best regards, Laura Guest Relations

MARLENE JOUGLA left a review on 04/09/2017

Très bon séjour

Emplacement idéal : proche de la mer et des commerces mais loin du bruit. Personnel très sympathique, de bon conseil pour les activités à faire. Chambre assez spacieuse et bien agencé. Dommage que la piscine soit un peu petite. Sinon hôtel très bien, très bon séjour !!

Hotel Esmeraldas responded to this review. View the response.

Bonjour Mme. Jougla, Nous vous remercions d'avoir partagé votre expérience concernant votre séjour au sein de notre établissement. Nous sommes heureux de lire que votre séjour a été agréable. Merci d'apprécier notre emplacement et de mentionner la gentillesse du personnel. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien à vous, Laura Service Client

ROSA MARIA GUTIERREZ BENEITO left a review on 01/09/2017

Genial

Hemos pasado una buena estancia. Es un sitio muy tranquilo e ideal para pasar en familia. Todo muy correcto excepto el wifi.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Gutierrez, Muchas gracias por su confianza y por compartir sus comentarios con nosotros. Nos alegra mucho recibir su valoración y no hay nada más satisfactorio para nosotros que leer que han tenido una buena estancia en MedPlaya Esmeraldas. Lamentamos que el WiFi no cumpliera con sus expectativas y trasladaremos su reseña al departamento correspondiente para ser valorado. Nos alegra que la tranquilidad de nuestro hotel haya sido de su agrado y esperamos poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

MEHDI NIATI left a review on 28/08/2017

HOTEL

HOTEL SYMPA TRÈS BON SÉJOUR

Hotel Esmeraldas responded to this review. View the response.

Bonjour Mme. Niati, Nous vous remercions d’avoir pris le temps d'avoir émis vos commentaires concernant votre récent séjour à notre hôtel. Nous sommes flattés de recevoir votre évaluation et de lire que vous avez eu un bon séjour avec nous. Nous espérons vous accueillir à nouveau lors de votre prochain séjour à Tossa de Mar. Salutations, Laura Service Client

Ingrid Habib left a review on 27/08/2017

Top

Top A refaire

Hotel Esmeraldas responded to this review. View the response.

Bonjour Mme. Habib, Nous vous remercions de votre confiance et d'avoir partagé votre expérience concernant votre séjour à notre établissement. Nous sommes flattés de recevoir votre évaluation et de savoir que votre séjour à répondu a vos attendes. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client

Noureddine Mfakker left a review on 25/08/2017

Esmeraldas

Lage gut, Personal sehr freundlich und hilfsbereit, Essen sehr gut, Animation und Shows gut. Sauberkeit gut. WIFI nicht gut

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Mfakker, Thank you for taking the time to share your thoughts with regards to your recent stay at the MedPlaya Aparthotel Esmeraldas. We are pleased to receive your evaluation and thank you for mentioning our location and our friendly and helpful staff. Our guest’s opinion is of utmost importance to us as it helps us to improve. We will forward your comments regarding the WIFI to the corresponding department. We look forward to welcoming you back again in a near future. Best regards, Laura Guest Relations

JOSEPH FRANCIS WIECZOREK left a review on 19/08/2017

Ideal para familias

Todo fue muy correcto en relación calidad precio, La ubicación es a 650m de la playa pero las instalaciones, el bufet media pensión, el equipo y la animación hace que sea un destino ideal para mis niños de 3 y 9 años. La opción de checkout a 16:00 por un extra de 25 euros nos ha ido muy bien también. Es muy recomendable para familias.

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Wieczorek, Muchas gracias por su confianza y por dedicar unos minutos en compartir su opinión en relación a su reciente estancia en MedPlaya Aparthotel Esmeraldas. Nos halaga mucho recibir su valoración y nos alegra saber que su estancia ha sido satisfactoria. Es muy gratificante para nosotros leer su opinión recomendando nuestro hotel para familias y le agradecemos especialmente su mención al equipo y a la animación. Le agradecemos nuevamente su confianza y deseamos poder darle la bienvenida en su próxima visita a Tossa de Mar. Laura Atención Cliente

Pierre FOURMENT left a review on 16/08/2017

Bon hôtel dans jolie ville

Tres bon Rapport qualité .

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. Fourment, Nous vous remercions d'avoir partagé votre expérience concernant votre séjour au sein de notre établissement. Nos sommes heureux de recevoir votre évaluation et de lire que rapport qualité prix a répondu entièrement aux attentes. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien à vous, Laura Service Client

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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