Reviews
Philomena Mannion left a review on 01/07/2019
Happy Guests
Another great holiday at your hotel. Staff great, very friendly and helpful. Food excellent, great pool not to busy. A very well run hotel where every member of staff are excellent. Rooms cleaned every day. Entertainment was good but it was low season so we have experienced high season acts which are top class. We have booked for sister hotel at San Eloy for September as we are bringing our 3 year old grandson and family and having visited it we are very impressed there also.
Hotel Esmeraldas responded to this review. View the response.
Dear Mrs. Mannion, Thank you for choosing again MedPlaya Esmeraldas and for sharing your views with us. We are pleased to hear that you enjoyed your holiday and we truly appreciate your kind words to our friendly staff. Of course we will forward your nice comments to all staff who I am sure will be encouraged by your remarks. We are happy to hear that you have choose MedPlaya San Eloy for your family holiday in September and we are very grateful for your confidence in MedPlaya Hotels. Looking forward to welcoming you in September. Best regards, Laura S. Loyalty & Community Manager
MIGUEL ANGEL SAMPER BONET left a review on 26/06/2019
agradecimiento al personal
gracias a todo el personal son muy atentos y profesionales llevamos 3 años reservamdo alli
Hotel Esmeraldas responded to this review. View the response.
Estimado Sr. Samper, Gracias por confiar de nuevo en MedPlaya Esmeraldas para su estancia en Tossa de Mar. Es un placer saber que han disfrutado de su estancia con nosotros y agradecemos enormemente su mención al personal. Gracias de nuevo por su confianza y deseamos poder atenderle de nuevo muy pronto. Saludos, Laura S. Loyalty & Community Manager
EDUARDO TABUYO GARCIA left a review on 18/06/2019
Maravilloso
Mil gracias a todo el personal del hotel por hacernos pasar a mi familia y a mí una semana maravillosa, sois pura amabilidad. Habitación amplia, tranquilidad, buenas camas, buena comida... Un abrazo desde Madrid!
Hotel Esmeraldas responded to this review. View the response.
Estimado Sr. Tabuyo, Muchas gracias por dedicar unos minutos en compartir su experiencia en relación a su estancia en MedPlaya Esmeraldas. Nos sentimos muy halagados por su valoración y por sus amables palabras y por supuesto trasladamos sus comentarios a todo el personal. Nuestra prioridad es la satisfacción de nuestros clientes y no hay nada más gratificante que saber que han disfrutado de su estancia con nosotros. Gracias por su confianza y deseamos poder recibirles de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager
Gulnara left a review on 18/06/2019
Замечательный аппарт отель
Отличная еда и расположение. Соотношение цена-качетство одно из лучших в Тосса де Мар.
Fabio Ghislandi left a review on 17/06/2019
Ottimo rapporto qualità - prezzo
Staff molto gentile a prezzi molto buoni. Posizione buona, per raggiungere il centro basta una passeggiata da 500 m. Buon livello di pulizia e animazione. Cibo ok per un hotel internazionale, con qualche bella sorpresa nelle portate della cena. Qualità del silenzio nella zona notte sufficiente. Se dovessi investire in un miglioramento lo suggerirei negli studi 23 persone le porte fanno piuttosto rumore nella chiusura, e le porte dellascensore a loro volta sono rumorose quando si chiudono. Piccoli interventi che potrebbero migliorare ancora lottimo rapporto qualità - prezzo del servizio offerto.
Jane Campbell left a review on 17/06/2019
Second year
Second year back and everything was equally as excellent as last year. We love this hotel and feel they should be more than a 2 star. The service is 5 star!
Hotel Esmeraldas responded to this review. View the response.
Dear Mrs. Campbell, Thank you for choosing again MedPlaya Esmeraldas and for sharing your views with us. We are glad and at the same time very flattered to receive such very positive comments. We highly appreciate your mention to our service and we will forward your nice comment to the entire team. Thank you again for your confidence and we look forward to welcoming you again in a near future. Best regards, Laura S. Loyalty & Community Manager
Pauline Monks left a review on 15/06/2019
Excellent Value
The staff make this the best hotel in the Med Playa group. Nice big apartment with 2 ring cooker and microwave. Kitchen not as well equipped as previous years, no filter coffee jug, no colandersieve. Bedroom would be better with double bed rather than 2 singles as not much room to walk around. Main problem we experienced this year was with the late servicing of the room. Chambermaid did not arrive until afternoon, sometimes as late as 3pm so on at least 6 of 14 days we had to refuse her entry as we were resting. However the positives outway the negatives as the barrestaurantreception staff are all excellent, helpful and friendly. The food is superb, better than some 4 hotels. Will definitely be returning to Esmeraldas, just wish they still opened in May and October.
Hotel Esmeraldas responded to this review. View the response.
Dear Mrs. Monks, Thank you for choosing again MedPlaya Esmeraldas for your stay in Tossa de Mar and for sharing your view with us. We are flattered to read your kind words about our staff and of course we will share with the entire team. We are sorry to hear about the apartment not being well equipped and we will forward your comment to the correspondant department in order to check the kitchen equipment. We regret to hear that you were not satisfed with the chambermaid service and we apologize for the inconveniences caused. We would like to point that we do our best to prevent this issue and of course we will forward your comment to improve our service. Our main aim is to make your stay as pleasant as possible and there is nothing more satisfying for us than reading that you will visit us again. Thank you for your confidence and we will be delighted to welcome you again on your next visit to Tossa de Mar. Best regards, Laura S. Loyalty & Community Manager
Harm Janssen left a review on 10/06/2019
goed
alles was uitstekend geregeld.
Hotel Esmeraldas responded to this review. View the response.
Dear Mr. Janssen, Thank you for sharing your views with us regarding your recent visit at the MedPlaya Esmeraldas. We are flattered to receive your evaluation and we are delighted to know you enjoyed your stay with us. Thank you for your confidence and we look forward to welcoming you again on your next visit to Tossa de Mar. Best regards, Laura S. Loyalty & Community Manager
Stephanie Tauveron left a review on 05/06/2019
Séjour agreable
Séjour agréable personnel du restaurant au top,un merci particulier à Ruan et José qui rendent notre séjour chaque année encore plus sympathique
Hotel Esmeraldas responded to this review. View the response.
Bonjour Mme. Tauveron, Nous vous remercions pour avoir choisi MedPlaya Esmeraldas pour votre séjour à Tossa de Mar. Nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes et nous vous remercions pour vos aimables paroles au personnel du restaurant. Nous transmettrons avec plaisir vos bons mots à l'équipe et à Juan et José en particulier. Merci de votre confiance et nous serons enchantés de vous accueillir à nouveau lors de votre prochaine visite a Tossa de Mar. Salutations, Laura S. Loyalty & Community Manager
Ruth Rodríguez Condo left a review on 21/05/2019
Finde pasado por agua
Buen sitio para pasar un finde semana , muy correcto por precio . Instalaciones nuevas y comida muy buena , variedad por ser sitio pequeño .Lo unico malo el tiempo que nos hizo por lo demas muy bien
Hotel Esmeraldas responded to this review. View the response.
Estimada Sra. Rodríguez, Muchas gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar y por compartir su experiencia con nosotros. Agradecemos su valoración y nos place saber que, a pesar de la meteorología, han podido disfrutar de un agradable fin de semana. Apreciamos su opinión positiva en relación a la calidad precio y nos alegra leer que la comida ha sido de su agrado. Gracias por su confianza y deseamos poder darle de nuevo la bienvenida en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura S. Loyalty & Community Manager