Reviews
Jayne Bree left a review on 26/02/2024
Entertainment has got worse
This hotel is a shadow of its former glory. I have been coming to this hotel for over 12 years and I am debating whether I will continue to. The entertainment is appalling, it is so bad that it is not even advertised outside the piano bar anymore The person responsible has nothing but utter contempt for the guests if he continues to think he is offering a broad selection of entertainment. A quiz and a game show or bingo is not entertainment and the acts that are bought sometimes fail to live up to expectation. Saturday is a huge change over day at the hotel and there is no entertainment in the piano bar. The food also needs sorting, it is still cold, food is no longer replaced quickly and once the advertised meat on the carvery has gone, out comes the slippy am with an orange skin. The current chef who carves the meat is incapable and produces large wedges of meat that you cannot chew. When you ask for it to be cut thinner, it is clear that the ability to do this is not there or its too much effort. I also think that leaving a huge knife unattended by the carvery section is very dangerous. The old system of having it manned constantly is better as it does not dry up and can be cut to customer tastes. The selection of hams and pate only turn up on the gala night, if you can still call it that as the drink is no longer offered. I also upgraded to the gold wrist band and had to ask for the safe for the room and ask about the premium snacks. This should not be plural, as the upgraded snack was a choice of three options , of which you can have one and it is clear the staff are unhappy about it. It took 2 days to be offered the snacks and that was after I pointed this out. Vaping is not tackled in the hotel and I witnessed lots vaping at their seats in all the venues. There was also a very unpleasant incident where my daughter witnessed a man walking round, later in the night, in reception with no pants on, this in my opinion is indecent exposure. Sadly, overall the quality of food and the poor entertainment is ruining this hotel which holds so many good memories. I think the cost cutting exercises will affect the type of client the hotel wants to attract.
Hotel Flamingo Oasis responded to this review. View the response.
Hi Jayne, Thank you for providing valuable feedback that contributes to our ongoing improvements. We apologise for any shortcomings in meeting your expectations. Our hotel offers a diverse entertainment program throughout the day and night, catering to families and couples with various activities and shows. We acknowledge there is always room for improvement, and we are actively working to enhance our offerings, including food, drinks, and services. Your input is valuable, and we hope to welcome you back to a more satisfying experience in the future. Kind regards, MedPlaya Hotels Benidorm
TRACEY HALL left a review on 26/02/2024
Lowered standards
As regular guests at the Flamingo Oasis we feel disappointed that standards post covid have lowered significantly. We stayed at Christmas and werent happy but thought we would give it one last chance. The entertainment is clearly done on a shoestring budget, the piano bar often has no entertainment unlike what it used to be. Food is repetitive and the stew curry type meals it seems are made up using leftover meats from previous meals. The ice cream scoops left in filthy water need to, you need to revert back to the individual pots. The current system is incredible unhygienic. The staff are very hard working and on the whole very pleasant. We paid extra for premium all inclusive and felt like we had to beg for everything that we should have had eg free safety deposit box and better snack choice, we also had to ask for premium spirits even though staff could see our gold wrist bands. Rooms are spacious and clean but beds very hard. The building work from 3 different locations was not pleasant, as it started around 7am until 7pm. This was not a budget holiday, so unfortunately we will be seeking an alternative for our next visit.
Hotel Flamingo Oasis responded to this review. View the response.
Hi Tracey, Thank you for your valuable feedback, and we appreciate your positive remarks about our staff. Your feedback is of the utmost importance to us and we have shared your comments and suggestions regarding entertainment and food service with the relevant teams. While the construction in the area is beyond our control, we actively work to minimise the impact on our guests holiday enjoyment. We sincerely hope to get the opportunity to welcome you back once again to the Flamingo Oasis. Kind regards, MedPlaya Hotels Benidorm
EMMA JAY JONES left a review on 21/02/2024
Returning customer
I have been to this hotel lots times now with my family. The food is always good and staff lovely, entertainment team always works hard, receptionist nice and I always feel safe at this hotel. However my back was not best as the mattress need to been changed now as every spring felt like it was digging in my back. I lends sup sleeping in sofa. Only negative thing Inhave say. Will return as always enjoy our stays
Hotel Flamingo Oasis responded to this review. View the response.
Hi Emma, Thank you for again choosing the Flamingo Oasis for your holiday. Your feedback is of the utmost importance to us and we have taken note of your comments. We are pleased that you had a good holiday and we look forward to seeing you again. Kind regards, MedPlaya Hotels Benidorm
CRAIG THOMAS left a review on 20/02/2024
Great
Hotel was great, entertainment was hit and miss this time of year. Unfortunately hospital building work finished as we thought but now noise from building the new supermarket is very noisy and starts at 6am. We will be bk but not till that is done
Hotel Flamingo Oasis responded to this review. View the response.
Hi Craig, Thank you for leaving your review. It's lovely to read that you had an enjoyable stay. Hopefully, we will see you soon again. Kind regards, MedPlaya Hotels Benidorm
Steven Gain left a review on 20/02/2024
Great relaxing stay
We came for 3 days just to get away and relax and that is what we did . Loved the roof top bar and club room . Will definitely be booking again . Thank you to all and everyone of you .
Hotel Flamingo Oasis responded to this review. View the response.
Hi Steven, Thank you for choosing the Flamingo Oasis for your Benidorm break. We are glad that you enjoyed your stay and we look forward to seeing you again. Kind regards, MedPlaya Hotels Benidorm
MAnuel Méndez Gonzalez left a review on 13/02/2024
Una agradable estamcia
Todo muy bien, a destacar la comida tipo buffet, por la variedad y calidad. La animación era solo para parlantes en ingles.
Hotel Flamingo Oasis responded to this review. View the response.
Estimado Manuel, Nos complace que haya pasado una estancia agradable con nosotros en el Flamingo Oasis. Es un placer leer que estuvo muy contento con la selección de comida en el buffet. Muchas gracias por dejar su reseña. Esperamos tener la oportunidad de poder darle nuevamente la bienvenida a los hoteles de la cadena MedPlaya. Saludos cordiales, Hoteles MedPlaya Benidorm
Donna Morrall left a review on 12/02/2024
Amazing
Amazing overall stay had premium AI and worth every penny and some staff attentive food amazing and room was sooo nice defo coming back iMay xx
Hotel Flamingo Oasis responded to this review. View the response.
Hi Donna, It's fantastic to read that you had an amazing holiday at the Flamingo Oasis and that you have decided to return in May. We are glad that you were happy with eveyrthing from the attentive staff to the choice of food and the value of the Premium All Inclusive. We look forward to seeing you in May! Kind regards, MedPlaya Hotels Benidorm
MAXINE ANN CORBETT left a review on 12/02/2024
Lovely hotel
Stayed here many times , excellent hotel , could not fault anything , and will definitely be returning soon
Hotel Flamingo Oasis responded to this review. View the response.
Hi Maxine, We are delighted that you once again had a greatv stay with us. Thank you for leaving your review. We look forward to seeing you again! Kind regards, MedPlaya Hotels Benidorm
Gwendoline Waterson left a review on 03/02/2024
Great hols
Great hotel everything was perfect
Hotel Flamingo Oasis responded to this review. View the response.
Hi Gwendoline, We are delighted that the Flamingo Oasis ticked all the boxes for your Benidorm holiday. Thank you for posting your review. Kind regards, MedPlaya Hotels Benidorm
Julian Paraiso Morales left a review on 01/02/2024
Volvimos y volveremos
Hemos pasado recientemente 5 noches en el Flamingo, segunda vez que nos alojamos, y como la primera todo genial. Repetiremos, para nosotros el hotel no tiene ninguna pega, tiene lo que buscamos.
Hotel Flamingo Oasis responded to this review. View the response.
Estimado Julián, Muchas gracias por escoger el hotel Flamingo Oasis de nuevo para sus vacaciones en Benidorm. Es un placer leer que nuestro hotel ofrece todo lo que busca para unas vacaciones agradables y esperamos volver a verle de nuevo en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm