Need help?

Contact Centre

We are the Contact Centre team, and we are ready to make your holiday as perfect as possible. We are here for you, whether you need assistance with your reservations or simply want to clarify any doubts.
We want you to feel at home

Our mission

We want you to feel at home

We know our hotels inside out, and we are here to ensure you have an unforgettable experience during your holiday. Whether you need help with a reservation or just want to learn more about our amenities, we are here to make everything as easy as possible for you.

Our work focuses on you enjoying your holidays!

Contact us!

Our timetables and contact channels

Contact us!

You can reach our team by calling +34 951 989 315 from Spain and 0843 508 5479 from the UK. Our working hours are from Monday to Friday, 9:00 AM to 22:00 PM, Saturdays, 9:00 AM to 19:00 PM, and Sundays 10:00 AM to 6:00 PM. If you call outside these hours, don't worry, leave a message, and we will call you back as soon as we are back.

We are here to assist you with anything you need. Feel free to call us, chat with our team, or send us an email using the form below.

Get in touch

Contact us by email

Manage your reservations yourself

Reservation cancellation

Any user can manage and cancel their reservations through their MedPlaya Amigo! account. You can access it by clicking here.

And if you are not yet a member of our MedPlaya Amigo! programme, you can cancel the reservation by entering the following details:

Do you want to know more?

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