Anastasiia left a review on 9 Jul 20267 / 10
A solid 3* hotel with all-inclusive meals
Overall, the experience was very good, but I downgraded my rating for the shortcomings I'll describe below. The price-quality ratio is excellent. What I liked most was the all-inclusive system, which was well organized.
Disadvantages:
1. Cleanliness: Public areas were excellently cleaned. However, in our room, when we asked to clean the room because of ants, the maid only mopped the floor and didn't change the sheets, even though there were dead ants on them. There are ants in the rooms.
2. Entertainment: the animation takes place in an invisible place and no one invites guests to it, no one calls for entertainment and does not tell where it takes place
3. Food: Excellent selection of meat and fish, vegetables and fruit, and small themed corners featuring cuisines from different countries. It happened from time to time. Side dishes were not tasty, limited in selection, and under-salted. No coffee or tea was available during dinner, but the tea and coffee machine could be left available in the all area of the restaurant so guests could enjoy these beverages at any time. The cakes and donuts were excellent.
4. I'd also like to point out that the dishes, glasses, and spoons were poorly washed several times, smelling of swamps, or bearing traces of previous use and dried-on food.
5. The room is spacious, but there is not enough tulle on the windows, which makes the room very uncomfortable during the day. The pillows are uncomfortable and very thin.
6. The reception staff and maids were friendly and eager to help.
The restaurant and bar staff were extremely unfriendly, surly, and at times even rude to guests. It felt like they simply hated all guests. There was only one nice lady at the restaurant entrance who was polite and smiling.
The staff also didn't reprimand guests who were smoking e-cigarettes on the terrace, even though it's prohibited. But it should have been.
7. Location: Close to beaches and a beautiful park with ducks and parrots. The port is also quite close. But the hotel is on a hill and it's quite difficult to walk up the hill.
Overall, we enjoyed our stay, despite the shortcomings. The hotel deserved its solid 3 stars; sometimes even 4-star hotels are worse.
Beatriz left a review on 9 Jul 20269 / 10
Vacaciones geniales
Todo muy bien…. Lo único que yo mejoraria es que se obligara a la gente a pasar a las piscinas con el pelo recogido ya que a la tarde hay muchos pelos en la piscina
ISABEL MARIA left a review on 9 Jul 202610 / 10
He os estado muy agusto.
Pues la estancia ha sido genial, la gente y trabajadores un 10, amabilidad y saber estar con niños y adultos.
El tema de la limpieza bien, aunque cuando entramos había un bastoncillos en el.baño y detrás de la puerta de entrada un poco sucia y cuando nos vinimos segui el bastoncillos y sucio deras de la puerta, son meros detalles pero, a tener en cuenta sobre todo el bastocillo que no sabemos si era de otro cliente anterior.
Carmen left a review on 8 Jul 202610 / 10
Un finde inolvidable
Hemos estado genial. Animación un 10 ,comida y buffet estupendos , piscina adultos maravillosas. Nos ha encantado. Volveré
Carmen left a review on 8 Jul 202610 / 10
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IVAN left a review on 8 Jul 20267 / 10
Parking y piscina
El parking muy pequeño para los usuarios que se quedan y las piscinas cierran muy pronto deberían estar por lo menos hasta las 23:00 como muchas otras..
Maria del carmen left a review on 8 Jul 202610 / 10
Genial
La comida genial,sus trabajadores estupendo,limpieza 10,todo perfecto, repetiremos
ROSA MARIA left a review on 8 Jul 202610 / 10
Todo genial
Todo perfecto
PEDRO left a review on 8 Jul 202610 / 10
Muy agradable
Nos ha gustado todo,comida , instalaciones atención, limpieza etc
Jose Miguel left a review on 8 Jul 20267 / 10
Acogedor
Los ascensores son demasiado lentos