Customer Service-Med Playa Call Centre

You can contact us at any time, ask us your questions, request any information or make reservations via email. 

Our Call Centre in Spain is open 5 days a week with the following hours: Monday to Friday from 09.30h a 17.30h.

Due to the high level of calls our call centre are currently receiving, and in order to provide the very best service to our customers, we would request that you contact us by email at 

Thank you in advance for your patience and please be assured that we will respond to all emails as quickly as possible.

If you contact us out of hours we will contact you as soon as possible.

Click here for important customer information relating to COVID-19


UK: 0843 508 5479
ES: (34) 951 989 315
Send us email
Use the form below
Chat with our
Click on the Live Chat button
Use the form below

Send us a Message

To cancel a booking

You can manage and cancel your bookings via your Amigo Account with us. To access your account, please just click on the “Log in” button which appears on the upper part of the page on the right hand side.

If you are not already an Amigo Card member, then you can cancel your booking by entering the following information:

Medplaya Dedicated Team

MedPlaya - Call Center

IdoiaCall Centre

MedPlaya - Call Center

RebecaCall Centre

MedPlaya - Call Center

LidiaCall Centre