++++++++: équipe animation <3 +++ : qualité des chambres et infrastructures sportives / bon fonctionnement de la climatisation / poisson et viandes à la plancha tous les jours et variété des repas / petit déjeuner incroyable / gentillesse du personnel. Recommandations : sol de la piscine à changer car trop abrasif (beaucoup de petite blessures) / agrandir l’espace restauration pour diminuer le temps d’attente / améliorer l’offre du snack sucré l’après midi pour le goûter des enfants / sol parking à remplacer par un sol graviers stabilisés / augmenter le nombres de navettes vers tossa sur la journée.

3 años seguidos que vamos y los que nos quedan , atención impecable, la animación para los niños super bien! Imposible que se aburran :)

Las piscinas y la habitación lo mejor del hotel. La comida estaba muy bien, poco surtido pero todo muy bueno. Por poner un pero los lavabos del exterior habría que darles una vuelta y el personal joven, un poco inexpertos y con pocas ganas de hacer...

We arrived at the hotel excited for our family holiday, but unfortunately our experience started with a very disappointing situation. Before arriving, some friends of ours wanted to book the same hotel. They called us asking why we were paying €1,700 for 6 nights with half board when they found a full board package on Booking.com that was €400 cheaper. We had booked directly with the hotel, so naturally we went to reception to ask why there was such a big price difference. The reception staff discussed the situation with the hotel manager. After checking everything, she initially offered to upgrade us to All Inclusive for the price we had already paid. However, when my husband said that we would simply cancel our reservation and book the cheaper offer through Booking.com, the manager immediately changed her attitude. She told us that we could only cancel if we left the hotel and still paid for two nights. Her behaviour was extremely unprofessional, and it was obvious that she lacked customer service skills. What made the situation even worse was that after this conversation, the reception staff—including the manager—stopped greeting us altogether. We felt completely unwelcome, and this is simply unacceptable in the hospitality industry. Another very serious issue happened in the restaurant. My son was served completely undercooked chicken. When we reported it, the hotel manager's response was, "You should have asked for it to be cooked more." I honestly couldn't believe what I was hearing. Guests should never have to ask for chicken to be properly cooked. This response showed a complete lack of professionalism and understanding of food safety. The reception was unfortunately the weakest part of the hotel. One example: I asked to use the laundry room at around 10 a.m. and was told it was occupied. I came back around 2 p.m. and was told that the same guest still had the key and hadn't returned it. I came back again around 11 p.m., and I was given exactly the same answer. Apparently, the hotel has only one key and no spare. This is simply poor management. I would, however, like to thank the young man working at reception, who was always kind, polite and helpful. After three difficult days, everything changed thanks to the incredible entertainment team. We met Alejandro, Claudia, Anita, Lourdes and Alonso, and they completely turned our holiday around. They are truly wonderful people who made every single day brighter with their kindness, positivity and energy. Alejandro is an outstanding manager who has built an amazing team. In fact, we decided to extend our stay by another 5 nights, making it a total of 11 nights, and the only reason we did so was because of Alejandro and his incredible team. Their kindness, professionalism and genuine care completely changed our experience. They made us feel welcome, appreciated and happy every single day. Without them, we would have left the hotel and found another place to stay with our children. The bar staff also deserve special recognition. They worked incredibly hard, were always friendly and provided excellent service. The restaurant staff were also excellent. The only downside was that the queues during meal times were often quite long. Without the entertainment team, this hotel would have received 1 star from us. Instead, all of our praise and our highest rating go to Alejandro, Claudia, Lourdes, Alonso and Anita. You are exceptional people, and we cannot thank you enough for making our holiday truly special despite everything else. Thank you all. We sincerely hope to see you again!

El hotel es genial para ir en familia y lo mejor de todo el personal, tanto en recepción, como la animación y los camareros. Un 10 para ellos. El apartamento está renovado y nuevo Como mejoras tres principalmente: 1. Por la noche el WC despide un olor a tubería muy intenso que obliga a cerrar el baño porque es realmente molesto 2. Las colas para acceder al desayuno, comida y cenas son demasiado largas. Tal vez se podría dar hora por habitación en tramos de media hora o similar 3. El parking es carísimo tendiendo en cuenta que no deja de ser un descampado que no está cubierto ni nada. Debería ser en esas condiciones 5€ por día como mucho o 7€ a los sumo, no 15€

Las piscinas, la tranquilidad... Mejorar, el tema colas en el buffet, y la animación.

Las instalaciones y los servicios. Lo que menos las esperas al restaurante

En general todo correcto. A mejorar... la espera de las comidas. A la animación le añadiría alómejor más gente para poder estar con los niños. Aunque los que hay son especialmente buenos. Claudia y Alejandro suuuper implicados.

Améliorer les appartements ainsi que votre choix de boissons La communication est difficile avec le personnel Nous avons apprécié votre restaurant

Spectacle de flamenco magnifique On a très bien mangé Chambre jolie On adore