Avis
Gentile Ospite, La ringraziamo per aver condiviso la sua esperienza al MedPlaya Hotel Alba Beach. Siamo felici di sapere che ha apprezzato la posizione dell'hotel e la comodità della vicinanza alla spiaggia e ai mezzi pubblici. Prendiamo nota delle sue osservazioni riguardanti la disponibilità di ombrelloni e lettini, la varietà del cibo, e la necessità di rinnovare alcuni arredi. Il suo feedback è molto importante per noi e ci aiuterà a migliorare i nostri servizi. Ci scusiamo per il disagio causato dai cassonetti della spazzatura e ci assicureremo di segnalare la situazione per una gestione più efficace. Riguardo alla presenza di un medico o un'infermeria, valuteremo come poter migliorare questo servizio. La ringraziamo ancora per i suoi suggerimenti e speriamo di avere l'opportunità di accoglierla nuovamente in futuro. Cordiali saluti, Guest Relations Team MedPlaya Hotel Alba Beach
We are very sorry that some aspects of your stay did not meet your expectations. Regarding the cleanliness of the dishes and your impression of our staff, we regret this, as it is not the usual standard of our hotel. With regard to the unused meals, we would like to clarify that, unfortunately, this is not something we can offer. Our policy does not allow us to accumulate or save missed meals for use on another day. The only exception is that the meal from the first day can be recovered on the last day of the stay. This is the procedure we apply to all our guests. Thank you for your understanding, and we hope to have the opportunity to welcome you again in the future.
Muchas gracias por tus amables palabras sobre nuestro personal de recepción, especialmente sobre Marcela. Nos alegra saber que su atención hizo tu estancia más placentera. Agradecemos también tus comentarios sobre la comida; tomaremos en cuenta tus sugerencias para mejorar nuestra oferta gastronómica. Esperamos verte de nuevo en el MedPlaya Hotel Alba Beach. ¡Un saludo!
Gracias por tu comentario. Lamentamos que hayas encontrado el precio del parking elevado en relación a la prestación. Siempre estamos buscando formas de mejorar nuestros servicios y tus comentarios son muy valiosos para nosotros. Esperamos que, a pesar de esto, hayas disfrutado de tu estancia en el MedPlaya Hotel Alba Beach. ¡Te esperamos en tu próxima visita!
Thank you for sharing your feedback with us. We are very sorry to hear about the issues you experienced with the cleanliness of the plates, cutlery, glasses, cups and other utensils. As our management team explained to you during your stay, we were experiencing a problem with our dishwashing equipment, and we sincerely regret that the situation was not resolved as quickly as it should have been. We fully understand how unpleasant it is to find items that have not been properly cleaned, and we have been working to resolve the problem and reinforce our checks. Regarding the green tea, we are also sorry that we were unable to provide it and that your request did not receive the follow-up you expected. We have taken note of your comment and will review this with the relevant team. We appreciate that you took the time to inform us directly during your stay, as this gives us the opportunity to identify and address these issues. We hope that, despite these inconveniences, we may have the opportunity to welcome you again and provide you with a more positive experience.
¡Muchas gracias por tus amables palabras! Nos alegra saber que disfrutaste de tu estancia en MedPlaya Hotel Alba Beach y que nuestro personal te brindó un buen servicio. Esperamos verte de nuevo pronto. ¡Saludos!
¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de tu estancia y que nuestro personal te atendió de manera excelente. Apreciamos tus sugerencias sobre las instalaciones de los baños y tomaremos en cuenta tu opinión para futuras mejoras. Esperamos verte de nuevo en MedPlaya Hotel Alba Beach. ¡Saludos!
Muchas gracias por compartir su experiencia en el MedPlaya Hotel Alba Beach. Nos alegra saber que su estancia fue satisfactoria. Agradecemos su comentario sobre la variedad del buffet; tomaremos en cuenta su opinión para seguir mejorando. Esperamos poder darle la bienvenida de nuevo en el futuro. ¡Saludos!
Agradecemos mucho tus comentarios sobre tu estancia en MedPlaya Hotel Alba Beach. Nos alegra saber que disfrutaste de la ubicación, el servicio, la limpieza y la variedad del bufé. Tomamos nota de tu observación respecto al baño, ya que siempre estamos buscando maneras de mejorar la experiencia de nuestros huéspedes. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos!
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our fantastic location and appreciated the efforts of our dedicated staff. It’s great to know you found our food selection to your liking as well. We hope to welcome you back to MedPlaya Hotel Alba Beach soon!