Opiniones
Queridq Maria, muchas gracias por tu comentario. Nos alegra saber que disfrutaste de tu estancia en el MedPlaya Hotel Pez Espada y que encontraste el ambiente tranquilo y propicio para la relajación y desconexión. Esperamos verte de nuevo pronto para que sigas disfrutando de momentos agradables. ¡Hasta la próxima! Un saludo, Guest Service Manager
Dear Christopher, thank you for your continued loyalty and for taking the time to share your feedback. It is truly rewarding to know that you and your family choose to return to us year after year, and we greatly appreciate your confidence in our hotel, location, and team. We are pleased to hear that you continue to find our facilities and services to be of a good standard. At the same time, we appreciate your comments regarding the seating on the Junior Suite balconies. Guest comfort is very important to us, and your feedback has been shared with the relevant department for consideration as we continue to improve our facilities. We look forward to welcoming you back in August and hope to make your next stay even more enjoyable and relaxing. Kind regards, Guest Service Manager
Querido Oliver, muchas gracias por compartir su experiencia y por sus amables palabras sobre su estancia con nosotros. Nos alegra enormemente saber que disfrutó de una fantástica estancia y que, en términos generales, todo fue de su agrado. También le agradecemos que nos haya trasladado sus observaciones sobre algunos aspectos de nuestras instalaciones. Comentarios como el suyo nos ayudan a detectar incidencias y a seguir mejorando, por lo que hemos tomado buena nota para revisarlos con los departamentos correspondientes. Esperamos tener el placer de darle la bienvenida de nuevo muy pronto para seguir ofreciéndole una experiencia excelente. Un saludo, Guest Service Manager
Cher Franck, merci beaucoup pour votre gentil commentaire. Nous sommes ravis que vous ayez apprécié notre hôtel ainsi que son excellent emplacement. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bien cordialement, Guest Service Manager
Querida Rosa, muchísimas gracias por compartir su valoración y, sobre todo, por seguir confiando en nosotros año tras año. Nos alegra saber que disfruta de la comodidad del hotel, de nuestra ubicación y de la tranquilidad que encuentra durante sus estancias. Es un verdadero placer saber que siempre desean volver. En cuanto al late check-out, efectivamente se trata de un servicio que ofrecemos siempre sujeto a disponibilidad. En su caso, es muy probable que no haya podido disfrutar de él debido a la alta ocupación del hotel durante sus visitas. Afortunadamente, solemos contar con una gran demanda, lo que en ocasiones nos impide atender este tipo de solicitudes, aunque siempre hacemos todo lo posible por complacer a nuestros huéspedes. Le agradecemos nuevamente su fidelidad y esperamos recibirle de nuevo muy pronto para seguir creando buenos recuerdos juntos. Warm regards, Guest Service Manager
Dear Anne Marie, thank you so much for taking the time to share your experience with us. We are delighted that, despite the unexpected circumstances, we were able to make your stay as comfortable as possible. It was truly a pleasure to assist you, and I’m very happy that we could find a suitable accessible room for your needs. Your kind words about our reception team and the friendliness and helpfulness of our staff mean a great deal to all of us. We always strive to ensure our guests feel well looked after, especially when facing unforeseen challenges. We wish you a smooth and speedy recovery and hope to have the opportunity to welcome you back again under happier circumstances. Warm regards, Guest Service Manager
Dear Tamara, thank you very much for your lovely review and for choosing our hotel for your first stay with us. We are delighted to hear that you and your family had such an enjoyable week and that you appreciated the breakfast, our convenient location, and the ease of finding a table together each morning. It’s especially rewarding to know that you are already thinking about returning next year! We also appreciate your comments regarding the balconies. As our hotel building dates back to 1959, the original architectural layout varies from room to room. Depending on the room category booked, some rooms feature larger balconies while others have more compact outdoor spaces. We’re pleased that the upgraded room with the pool and sea view offered the additional space you were looking for. Thank you again for your kind feedback. We hope to have the pleasure of welcoming all five of you back for another wonderful stay next year! Warm regards, Guest Service Manager
Dear Jason, thank you for your feedback! We're delighted to hear that you had an excellent stay at MedPlaya Hotel Pez Espada. Your suggestion for a guest room for late check-outs is appreciated, but we must inform you that the aren´t available because of health and safety regulations at our establishment. We however hope to welcome you back soon! Kind regards, Guest Service Manager
Dear Bill, thank you so much for your lovely review and for choosing to stay with us for your holiday. We’re delighted to hear that you enjoyed your six nights with us and that our team helped make your stay a pleasant one from start to finish. It’s especially rewarding to know that our receptionist made sure you were able to enjoy dinner despite your late arrival, and that you appreciated the warm service from our restaurant staff. We’re also pleased that you enjoyed the variety and quality of both breakfast and dinner, and that our reception team was able to assist you with your airport taxi when it was time to leave. Your kind comments will be shared with the team, who will be thrilled to know they made a positive impression. We hope to have the pleasure of welcoming you back again soon. Kind regards, Guest Service Manager
Querida María Cruz, muchísimas gracias por compartir su experiencia y por sus amables palabras sobre nuestras instalaciones, ubicación y, especialmente, sobre nuestro personal. Nos alegra saber que han disfrutado de su estancia con nosotros. También le agradecemos su sugerencia respecto a la habitación, sin embargo, por motivos relacionados con nuestros procedimientos operativos, no nos es posible habilitar un espacio de este tipo. Aun así, siempre que es posible, hacemos todo lo que está en nuestra mano para tener las habitaciones listas lo antes posible y ofrecer alternativas que hagan la espera más cómoda. Esperamos tener el placer de recibirles nuevamente muy pronto. Un saludo, Guest Service Manager