Reseñas
Querida María Dolores, muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de nuestras instalaciones, de la habitación y de la calidad y variedad de la comida. Agradecemos también sus comentarios y tomamos nota de sus observaciones y las trasladaremos a los departamentos correspondientes para seguir mejorando nuestros servicios. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Un saludo, Guest Service Manager
Querido Joaquín, muchas gracias por compartir su opinión. Nos alegra saber que, en general, disfrutó de su estancia con nosotros. Lamentamos que el ambiente durante el día le resultara ruidoso. Nuestro programa de actividades y animación está pensado para ofrecer entretenimiento a lo largo del día, ya que, en general, nuestros huéspedes disfrutan de este tipo de ambiente y propuestas. No obstante, agradecemos sinceramente su comentario y lo tendremos en cuenta. Esperamos tener la oportunidad de darle la bienvenida nuevamente. Un saludo, Guest Service Manager
Dear Carrie, thank you very much for your lovely review. We’re delighted to hear that you enjoyed the hotel, our staff, the cleanliness, and the relaxed atmosphere around the pool. We also appreciate your comments regarding the entertainment. Our entertainment programme is designed for a wide range of guests, but we understand that preferences can vary, and your feedback about more activities for children and evening entertainment will be taken into account. We hope to welcome you back again soon. Kind regards, Guest Service Manager
Dear Hassan, thank you very much for your kind review. We’re delighted to hear that you had a wonderful stay and enjoyed our friendly staff, comfortable facilities, and excellent location. We truly appreciate your recommendation and look forward to welcoming you back again soon. Kind regards, Guest Service Manager
Querido Miguel, muchas gracias por su comentario. Nos alegra saber que superamos sus expectativas y que destacó la atención de nuestro personal. Esperamos volver a recibirle muy pronto. Un saludo, Guest Service Manager
Querida Rafaela, gracias por compartir su opinión con nosotros. Lamentamos saber que la oferta musical nocturna no fue de su agrado. Nos gustaría comentar que nuestro programa de entretenimiento incluye una variedad de estilos musicales y nuestros cantantes interpretan temas tanto en inglés como en español y, además, contamos ocasionalmente con espectáculos de ópera y otras propuestas. Asimismo, las actuaciones tienen una duración mínima de una hora y media. Sentimos sinceramente que el tipo de música ofrecido durante su estancia no se ajustara a sus preferencias, y agradecemos que haya compartido su percepción, ya que nos ayuda a seguir mejorando. Un saludo, Guest Service Manager
Querida Rosa María, muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de nuestras instalaciones, de la ubicación, del ambiente tranquilo y, especialmente, de la atención de nuestro personal. Esperamos tener el placer de darle la bienvenida de nuevo muy pronto. Un saludo, Guest Service Manager
Dear Kevin, thank you for taking the time to share your feedback. We’re delighted to hear that you had another great stay with us and that our team helped make your visit so enjoyable. Your kind words about our staff mean a great deal and will be shared with them. We also appreciate your comments regarding the entertainment. Our entertainment programme is designed to appeal to a wide range of guests, and it is generally very well received. However, we understand that not every performance will suit everyone’s tastes, and your comments are important to us. We will take your feedback into account as we continue working to improve our entertainment offering. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Guest Service Manager
Querido José Luis, nos alegra saber que continúa eligiéndonos por nuestras instalaciones, ubicación y por el trato de nuestro personal. Lamentamos que el estado de la piscina no haya estado a la altura de sus expectativas durante esta estancia. Tomamos nota de su observación y la trasladaremos al departamento correspondiente para su revisión. Agradecemos sinceramente su fidelidad y sus comentarios, ya que nos ayudan a seguir mejorando. Esperamos volver a darle la bienvenida muy pronto. Un saludo, Guest Service Manager
Dear Mick, thank you so much for taking the time to write such a thoughtful and detailed review. It was a real pleasure to welcome you and your daughter to Hotel Pez Espada, and we are delighted to know that your stay left such a positive impression. Your kind words about our team truly mean the world to us. We are especially grateful for your recognition of the warmth, dedication, and willingness to help shown by our staff, as well as your lovely mention to the bar and restaurant team, our entertainment team and myself. We will make sure your comments are shared with everyone; they will be thrilled to know they helped make your holiday memorable. We are also very pleased that you enjoyed the comfort and cleanliness of your room, the sea views, and our breakfast selection. It is wonderful to hear that these details contributed to a relaxing and enjoyable week. Regarding the sunbed reservations, thank you for your honest feedback. We completely understand your frustration, and although we do have a policy against reserving sunbeds, enforcing it consistently can sometimes be challenging during busy periods. Your comments have been noted and will be shared with the relevant team as we continue working to improve the experience for all our guests. It was a pleasure having you with us, and we sincerely hope to welcome you and your daughter back again in the future. With our warmest regards, Guest Service Manager