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Reviews

What our customers share

JUAN CARLOS left a review on 9 Jul 2026
9 / 10

Un buen hotel

Saray una gran profesional, cuentan ustedes con una empleada súper educada , respetuosa, simpática, alegre, etc.

Hola Juan Carlos, Muchísimas gracias por compartir tu experiencia. Nos alegra enormemente saber que disfrutaste de tu estancia y, especialmente, que la atención de Saray dejó una impresión tan positiva. Le haremos llegar tus palabras. Esperamos tener el placer de volver a recibirte pronto. Un saludo, Hoteles MedPlaya.

ROBERT left a review on 5 Jul 2026
7 / 10

Still great, but clientele changing.

Another great stay, Great location, hard working staff, especially the new young boys in the bar. Food tends to have a lot of pork dishes, but still fine. Now the bad parts. Hotel seems to be courting and attracting a younger clientele mainly groups of men ( stags), we were lucky that they were well behaved, but they tend to go out at night and sometimes at night the bar/ lounge was practically empty with the entertainers playing to sparse crowds. The whole vibe of the hotel has changed. Another bad point, is the ending of gold band all inclusive. I realise prices are cheaper but the prices are too steep for All Inclusive residents wanting better products. Bottle coke €2.80, All inclusive ger it for £2.10….Then there is the bottle deals. 2 bottles of bud, non all Inclusive get them for €5. All inclusive have to pay the same €5. Where is the point of going all Inclusive. We love the Riudor and will still continue to visit, but please review your bar prices. Special mention to the 2 young girls at reception, Almudena, and her colleague who used to do Customer relations, they are a breath of fresh air and a credit to your company with their warmth and helpfulness.

Hello Robert, Thank you so much for your continued loyalty and for taking the time to share your feedback. We are delighted to know that you enjoyed another stay with us and truly appreciate your kind words about our team. Thank you also for your kind words about me and my colleague It was a pleasure to assist you, and your lovely comments mean a great deal to us. We also appreciate your constructive feedback, which will be shared with the relevant departments for review. We look forward to welcoming you back to the Riudor again very soon. Kind regards, MedPlaya Hoteles.

Jessica left a review on 1 Jul 2026
9 / 10

Fantastic stay

We absolutely loved our stay . The staff are lovely , the food / drink is fantastic and the rooms are clean . The guy that serves drinks at the pool I think his name was Mario ? He was so lovely . The drinks and food was the best I’ve had on any recent holidays . My only negative is that only one lift was working and it was very slow at times .

Hello Jessica, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that our team, especially Mario, made a positive impact on your experience. It's great to know you loved the food and drinks as well. We apologize for the inconvenience caused by the lift situation and appreciate your patience. We hope to welcome you back for another fantastic stay in the future! Kind regards, MedPlaya Hotels Benidorm.

VALERIE left a review on 28 Jun 2026
10 / 10

Benidorm with the oldies

Always have a nice stay here but the food is so hit and miss!

Hello Valerie, Thank you for your kind words and wonderful feedback! It is always a real pleasure to welcome you back, and we truly appreciate your continued trust in choosing us year after year. We also appreciate your comments about the food and will take them into consideration as we continue working to improve our dining experience. We look forward to welcoming you back again soon for another enjoyable stay! Kind regards, MedPlaya Hotels Benidorm.

MARI CARMEN left a review on 27 Jun 2026
9 / 10

Muy agradable

Me gusto todo ahora mejoraria el horario de cena hasta 22h.

Hola Mari Carmen, Muchas gracias por tu fantástica reseña. Nos hace muy felices saber que has disfrutado de tu estancia con nosotros. Agradecemos tus comentarios sobre los horarios de la cena y los tendremos en cuenta para mejorar nuestros servicios. Esperamos tener el placer de darte la bienvenida de nuevo pronto. Un saludo, Hoteles MedPlaya Benidorm.

CAROLE ANN left a review on 26 Jun 2026
10 / 10

One of our favourite hotels

Had an excellent room, sea view facing the strip. Beds very comfy, extra pillows, lovely walk-in shower. Very friendly staff. Food was very good.

Dear Carole Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay once again. It is always a real pleasure to welcome you back.We truly appreciate your kind words and look forward to welcoming you again for another great stay.Kind regards, MedPlaya Hoteles Benidorm.

Helen left a review on 20 Jun 2026
10 / 10

Brilliant as always

Amazing as always

Hello Helen, Thank you so much for your kind words! We're thrilled to hear that you had another amazing experience with us. We look forward to welcoming you back soon! Kind regards, MedPlaya Hotels Benidorm

SILVIA left a review on 19 Jun 2026
10 / 10

Maravilloso

Me encanta, es un sitio estupendo y siempre vuelvo.

Hola Silvia, Muchas gracias por tu reseña y por tus amables palabras. Nos alegra saber que, una vez más, habéis disfrutado de vuestra estancia con nosotros. Esperamos tener el placer de volver a recibiros pronto. Un saludo, Hoteles MedPlaya Benidorm.

GRAHAM left a review on 12 Jun 2026
8 / 10

We will be back, probably, can't keep away.

The food in this hotel is excellent The staff are all fantastic, especially in the reception and the bar The entertainment was average except for Jill Ryan, who was the best of the week, and some superb dancers. The entertainment was spoiled by the heat in the entertainment area, air con either switched off or not working. (same last year) The other thing with the entertainment area. was the volume, you couldn't have a conversation due to it being so loud. (same last year) We have booked our flight back to Alicante so i guess we will be back next year.

Dear Graham Thank you for sharing your review. We're thrilled to hear that you enjoyed the food and found our staff, especially at reception and the bar, to be fantastic. It's wonderful to know that Jill Ryan and the dancers made a positive impact on your entertainment experience. We apologize for the issues you've faced with the air conditioning and the volume in the entertainment area. We look forward to welcoming you back for another holiday with us next year. Kind Regards, MedPlaya Hotels Benidorm

Robert left a review on 12 Jun 2026
9 / 10

Location perfect

Location is perfect Downside is people smoking around pool area and not using designated areas and staff not enforcing it.

Dear Robert, Thank you for your feedback regarding your recent stay at MedPlaya Hotel Riudor. We're glad to hear that you found the location perfect. However, we apologize for the inconvenience caused by smoking around the pool area. We take guest concerns seriously and will address this issue with our staff to ensure that designated smoking areas are enforced more effectively. Your comfort is important to us, and we appreciate your input as we strive to improve our services. We hope to welcome you back in the future. Kind Regards, MedPlaya Hotels Benidorm