Reviews
What our customers share
Stunning hotel at an unbelievable price
Dear Richard, thank you very much for your wonderful feedback. We are truly delighted to hear that what was initially planned as a short stay turned into a full week with us—that is always the best compliment we can receive. It’s especially rewarding to know that our team, from reception through to departure, helped make your stay so enjoyable. We’re also very pleased that you found the hotel to be such great value and that it exceeded your expectations. Your kind words mean a lot to us and will certainly be shared with the team. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, Guest Service Manager
Great weekend in lovely hotel
Dear Marie, thank you so much for your wonderful review! We're thrilled to hear that your daughter and her friends had a fabulous time during their stay at MedPlaya Hotel Pez Espada. It's great to know that our staff was helpful and that they enjoyed the hotel's location right by the beach. We appreciate your loyalty and can't wait to welcome you back in the near future. If there's anything specific you would like for your next visit, please feel free to let us know. Warm regards, Guest Service Manager
Weekend
Dear Janet, thank you so much for your wonderful review! We're thrilled to hear that you love our central location and that our staff made your stay memorable. It's our goal to provide a fantastic experience for all our guests, and your feedback truly motivates us. We look forward to welcoming you back to MedPlaya Hotel Pez Espada soon! Warm regards, Guest Service Manager
Agréable, reposant, cadre idyllique
Dear Salah, thank you very much for your feedback. We are pleased to hear that you enjoyed the cleanliness of the room, the calm atmosphere, the availability and friendliness of our staff, as well as the respectful environment among guests. Regarding the maintenance points mentioned, we always encourage our guests to inform reception or our team immediately of any issue during their stay, as our maintenance department is always available to resolve any incident promptly. With regard to the water service at dinner, this is part of our sustainability policy. We provide filtered water in order to reduce environmental impact and single-use packaging, helping us minimise waste and support a more responsible use of resources. Thank you again for your comments, and we hope to welcome you back in the future. Kind regards, Guest Service Manager
good time
Dear Kevin, thank you for your wonderful review! We're thrilled to hear that you enjoyed your time at MedPlaya Hotel Pez Espada and that our staff, location, and food quality met your expectations. We appreciate your feedback regarding the entertainment and will take it into consideration as we strive to improve. We hope to welcome you back for another great stay soon! Kind regards, Guest Service Manager
Bel hôtel
Dear Rose, thank you very much for your feedback and for highlighting the positive aspects of your stay, including the location, the well-maintained hotel, and the quality and variety of our buffet. We would like to kindly note that we always encourage our guests to inform us immediately of any malfunction or issue in the room during their stay, as our maintenance team is always on hand to resolve any problems straight away. We also appreciate your comment regarding the television, which we will certainly take into consideration for review. With regard to the corridor lighting, this is in place as a safety measure to ensure visibility during the night and to prevent any risk of guests tripping or falling. Thank you again for your helpful observations, and we hope to have the pleasure of welcoming you back in the future. Warm regards, Guest Service Manager
Leuke vakantie
Dear Johan, thank you very much for sharing your feedback. We are pleased to hear that you found the rooms to be clean and in good condition. Regarding your comments on pricing, unfortunately price increases have been seen across the industry and in all destinations worldwide in recent years. As for the service and variety of meals, it is possible that you may have stayed during a particularly busy period. Our staff are usually one of our greatest strengths and a source of pride for the hotel, and we very often receive excellent comments about their friendliness and professionalism, as well as about the variety of our food offering. We appreciate your feedback, as it helps us continue to improve, and we hope to welcome you again in the future. Kind regards, Guest Service Manager
Nice
Dear Katrina, thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay, as well as the lovely staff and the food, as you have experienced on previous occasions. It is always a pleasure to welcome you, and we truly appreciate your continued trust. We look forward to seeing you again very soon for another enjoyable stay. Kind regards, Guest Service Manager
Hotel bonito, con todas las comodidades y buen servicio y atención
Querida Ana Cristina, muchas gracias por su comentario y por compartir su experiencia con nosotros. Es un placer saber que disfrutó del hotel, de nuestras instalaciones, la oferta gastronómica y la excelente ubicación. También queremos comentarle que, si hubiera contactado con recepción, habríamos estado encantados de facilitarle tanto el edredón como almohadas adicionales para que su descanso fuera aún más confortable. Tomamos nota de su preferencia y esperamos que lo tenga en cuenta en su próxima visita — será un placer ayudarle en todo lo que necesite para que se sienta como en casa. Le esperamos de nuevo muy pronto. Un saludo, Guest Service Manager
Always good
Dear Mark, thank you for your continued loyalty and for sharing your feedback with us. Regarding the room temperature at night, please note that at this time of year, when the weather can be quite changeable, our air conditioning system operates centrally. This means it is adjusted depending on the outside temperature, the season, and the overall comfort of the hotel as a whole. Additionally, depending on the position of the room within the building, some areas may naturally feel a little warmer than others. As the system is centralized, it does need to follow a general setting rather than individual room adjustments. That said, we truly appreciate you bringing this to our attention, and we’re very glad that, aside from this, you continue to enjoy the cleanliness of the hotel and the friendliness of our team. We look forward to welcoming you back again soon. Warm regards, Guest Service Manager