Opinions
El que comparteixen els nostres clients
A little disappointing on this ocasion
Dear Julie, Thank you for your feedback regarding your recent stay at MedPlaya Hotel Rio Park. We apologise for the issues you encountered with the keys, the safe, and the kettle. Your experience is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind Regards, MedPlaya Hotels Benidorm
Normal
Estimada Vanesa Gracias por compartir su opinión. Lamentamos que los horarios de comidas no hayan sido de su agrado. Entendemos que la organización de los servicios puede no ajustarse a las preferencias de todos nuestros huéspedes, y sentimos que esto haya influido en su experiencia. Esperamos que, a pesar de este aspecto, haya disfrutado de otros momentos de su estancia. Saludos cordiales, Hoteles MedPlaya Benidorm
Relax asegurado
Estimada Emily Muchas gracias por compartir su comentario. Nos alegra saber que ha disfrutado de una estancia relajante y que tanto la atención de nuestro personal como las instalaciones han sido de su agrado. Será un placer volver a darle la bienvenida en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
Bien con algunos inconvenientes
Estimado Joaquin Gracias por compartir su valoración. Nos alegra saber que, en general, su estancia fue positiva, aunque lamentamos sinceramente los inconvenientes que menciona. Esperamos poder darle la bienvenida de nuevo y ofrecerle una experiencia completamente satisfactoria. Saludos cordiales, Hoteles MedPlaya Benidorm
Lo negativo: pedí un hervidor y nunca lo trajeron. Tampoco me permitieron subir 5 minutos a la terraza para ver el amanecer. El personal me pareció poco atento.
Estimada Elena Gracias por compartir su experiencia con tanto detalle. Nos alegra saber que disfrutó de la comodidad de la habitación, especialmente del colchón, así como de la calidad de los postres durante la cena. Sin embargo, lamentamos sinceramente los inconvenientes que menciona durante su estancia. Sentimos que la solicitud del hervidor no haya sido atendida correctamente, ya que este tipo de incidencias no refleja el nivel de servicio que nos esforzamos por ofrecer. También comprendemos su decepción respecto al acceso a la terraza en ese momento concreto, así como la percepción de falta de atención por parte del personal. Agradecemos su feedback, que nos ayuda a mejorar cada día, y esperamos poder tener la oportunidad de ofrecerle una experiencia más satisfactoria en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
Great Hotel for short break
Dear Brent, Thank you for your feedback! We're glad to hear you enjoyed your short stay at MedPlaya Hotel Rio Park. We appreciate your comments about the entertainment. We hope to welcome you back soon for another enjoyable stay! Kind Regards, MedPlaya Hotels Benidorm
10th year can’t wait for the 11th
Dear Steven Thank you so much for your wonderful review and for choosing to spend your holidays with us for the 10th year running. It is especially rewarding to read your kind words about Carron, our Guest Services Manager. We do, however, regret that we were unable to accommodate your request for pool-view rooms despite it being noted well in advance. While we always do our best to fulfil room preferences, these requests remain subject to availability at the time of arrival. We understand your disappointment and appreciate your understanding. Thank you once again for your continued trust and support. We look forward to welcoming you back for your 11th visit and making it another memorable stay. Kind regards, MedPlaya Hotels Benidorm
Great but could be better with a few tweaks. A lot of families
Dear Nicola Thank you for sharing your feedback with us. We are pleased to hear that you had a great stay overall. At the same time, we appreciate your constructive comments regarding the shower facilities. We are sorry to learn that the water pressure did not meet your expectations and that you experienced fluctuations in water temperature during your stay. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind regards, MedPlaya Hotels Benidorm
Great Customer Service
Dear Shaun, we are delighted to hear that our team at the Rio Park were able to help you in a difficult situation and that you were able to enjoy your stay in Benidorm. We hope to be able to welcome you back again in the future. Kind Regards, MedPlaya Hotels Benidorm
Great stay!
Dear Phyllis, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay at MedPlaya Hotel Rio Park and that you enjoyed the food and service. We hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm