Ressenyes
Querida M. Yolanda, muchas gracias por compartir su experiencia con nosotros. Nos alegra enormemente saber que, en general, su estancia fue excepcional y que disfrutó especialmente de nuestros desayunos, cenas y del servicio de toallas de playa y piscina. Agradecemos también sus comentarios y sugerencias, ya que nos ayudan a seguir mejorando. Esperamos tener la oportunidad de volver a recibirles pronto y ofrecerles una nueva estancia aún más satisfactoria. Un saludo, Guest Service Manager
Querida Juani, ¡Muchas gracias por su valoración! Nos alegra saber que disfrutó de nuestra ubicación junto a la playa y de la limpieza y cuidado de nuestras instalaciones. ¡Esperamos volver a recibirle muy pronto! Un saludo, Guest Service Manager
Querida María Ángeles ¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de la comida, la ubicación y la limpieza de nuestro hotel. Esperamos verte de nuevo en el MedPlaya Hotel Pez Espada. ¡Te esperamos! Un saludo, Guest Service Manager
Querida María, ¡Muchas gracias por compartir su valoración! Nos alegra enormemente saber que, una vez más, ha disfrutado de una estancia perfecta con nosotros. Nos encanta saber que se ha sentido en un ambiente familiar y que ha valorado el orden y la atención de nuestro equipo. Transmitiremos especialmente sus palabras al personal del restaurante buffet, que estará encantado de recibir este reconocimiento. Esperamos volver a darle la bienvenida muy pronto para seguir ofreciéndole experiencias tan agradables. Un saludo, Guest Service Manager
Cher Mathieu, nous vous remercions chaleureusement d’avoir partagé votre avis. Nous sommes ravis de savoir que vous avez apprécié notre petit-déjeuner ainsi que notre emplacement privilégié. C’est un plaisir de savoir que vous avez passé un agréable moment parmi nous. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bien cordialement, Guest Service Manager
Dear David, thank you so much for your wonderful review and for once again choosing Hotel Pez Espada as your "home from home." We are delighted to hear that you enjoyed your stay, from the smooth check-in and the comfort of your room to the exceptional housekeeping service. It is especially rewarding to know that our team made you feel so welcome and that you had the opportunity to enjoy the terrace, entertainment, and bar facilities during this visit. We also appreciate your feedback regarding the sunbeds. While we do have a policy against reserving sunbeds, we understand your frustration and will continue working to ensure it is respected as much as possible so that all our guests can enjoy the pool area fairly. Thank you once again for your kind words and your continued loyalty. We look forward to welcoming you back for another relaxing stay very soon. Kind regards, Guest Service Manager
Dear Peter, thank you very much for choosing Hotel Pez Espada once again and for taking the time to share your experience with us. It is always a pleasure to welcome returning guests, and we are delighted to know that you enjoyed another relaxing stay, especially our breakfast, the cleanliness of the hotel, and the service provided by most of our team. We also appreciate your constructive comments regarding the condition of the room. We are continuously working on maintaining and improving our facilities, and feedback such as yours is very valuable to us. We are sorry that some aspects of your stay, such as the music on Saturday afternoon did not fully meet your expectations. Our entertainment programme is planned with the aim of appealing to the preferences of the majority of our guests, while still providing a varied atmosphere throughout the week. We appreciate you sharing your thoughts with us, as guest feedback is always valuable. Thank you once again for your continued loyalty. We look forward to welcoming you back for many more enjoyable stays at Hotel Pez Espada. Kind regards, Guest Service Manager
Dear Steven, thank you very much for taking the time to share your feedback. We truly appreciate your comments. We are sorry to hear that the pool opening time did not meet your expectations. As our pool is outdoors, the water temperature depends on the warmth of the sun and the weather conditions, so unfortunately we are unable to regulate it. Regarding the opening hours, we normally adjust the pool schedule according to the overall demand from our guests, with the aim of providing the best possible service for the majority. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Kind regards, Guest Service Manager
Querido Rafael, muchas gracias por compartir su experiencia con nosotros y por sus amables palabras. Nos alegra enormemente saber que le encanta nuestro hotel y que tiene intención de volver a visitarnos. Para nosotros es una gran satisfacción recibir la confianza de huéspedes que desean repetir su estancia. Agradecemos también sus comentarios sobre la zona de piscina y tomamos nota de su percepción respecto al tamaño y la profundidad. Somos conscientes de que se trata de un aspecto condicionado por la propia estructura del hotel, aunque siempre buscamos la mejor manera de optimizar los espacios disponibles para ofrecer la mejor experiencia posible. Respecto al servicio de agua durante la cena, nos gustaría comentarle que esta medida forma parte de nuestro programa de sostenibilidad, orientado a reducir el consumo de envases de un solo uso y minimizar nuestro impacto medioambiental. Entendemos que puede suponer un cambio respecto a otros modelos de servicio y agradecemos su comprensión y sus comentarios. Esperamos tener el placer de darle la bienvenida nuevamente muy pronto y que su próxima estancia sea incluso más satisfactoria. Un saludo, Guest Service Manager
Dear Sandra, thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had such a fantastic stay and that you enjoyed every aspect of your experience, from the warm welcome at check-in to our spotless rooms, beautiful location and pool facilities. It is especially rewarding to know that our team contributed positively to your holiday. We always strive to provide a friendly and attentive service, and your kind words are a great motivation for us. Thank you once again for your trust, and we are thrilled to know that you will be returning. We look forward to welcoming you back soon and creating another memorable stay. Kind regards, Guest Service Manager