Website Terms Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Hotel Riudor, , Avda. Mediterráneo, 45
03500-BENIDORM (Alicante)
 . Our company registration number is  B17076886
Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª

• The term ‘you’ refers to the user or viewer of our website.
• The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without [business name]’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Spain.

 

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Med Playa  and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Med Playa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Med Playa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

MEDPLAYA AMIGO CARD LOYALTY PROGRAMME: TERMS AND CONDITIONS

1.      INTRODUCTION

The MED PLAYA MANAGEMENT, S.L. Amigo Card Loyalty Programme is regulated by the following conditions. 

The conditions detailed below explain how the Amigo Card programme works and may be consulted at any time on the MedPlaya Hoteles website: www.medplaya.com.

The Amigo Card loyalty programme uses an Amigo Card identification card to identify the card holder as a member of the Amigo Card programme. The Amigo Card is the property of MedPlaya. 

By accepting these conditions, the Amigo Card holder hereby states that they are aware of the conditions detailed herein, which shall be applicable as long as they are registered as an Amigo Card holder.  

The advantages offered by the Amigo Card loyalty programme are applicable to all MedPlaya hotels. Each establishment shall determine the services that are included in the Amigo Card programme and these may vary depending on the establishment.

MedPlaya reserves the right to amend the conditions of the Amigo Card programme.

 

2.      REGISTERING FOR THE AMIGO CARD PROGRAMME

Any natural person who is over 18 years of age may register for the Amigo Card loyalty programme by completing the registration form and accepting the established conditions. Legal persons are excluded from the Amigo Card programme.

The natural person will then become the Amigo Card holder. Each person may only register for one Amigo Card. In the event that a person registers more than once, MedPlaya reserves the right to reject any subsequent registrations.

Various established channels may be used to register for the Amigo Card programme. The channels that may be used to register for the Amigo Card loyalty programme are as follows:

·         The www.medplaya.com website, by completing the online registration form with your personal details and accepting the established conditions.

Online Amigo Card registrations are automatically awarded 20 points to welcome the card holder to the Amigo Card programme. 

 

·         At any MedPlaya hotel by completing the printed form in your hotel room, at reception or at the “Loyalty-Fidelidad & Community Manager” desk and handing in the form to:

o   Reception;

o   The person at the “Loyalty-Fidelidad & Community Manager” desk who is responsible for the Amigo Card programme at the hotel;

o   The Amigo Card letterbox that you will find at the “Loyalty-Fidelidad & Community Manager” desk.

Registration for the Amigo Card programme is free. You must have an email address to register for the Amigo Card programme. The same email address may not be used for more than one registration.

 

3.      THE AMIGO CARD

The Amigo Card identifies its bearer as having registered for the Amigo Card loyalty programme.  The Amigo Card displays the card holder’s full name and MedPlaya identification number (ID MedPlaya).

The Amigo Card is available in physical and digital formats. 

Once the Amigo Card registration process has been completed, the Amigo Card holder will receive a welcome email with their virtual Amigo Card as an attached file.

The Amigo Card holder will receive the physical card at their address 4-6 weeks after the registration date.

The Amigo Card is personal and non-transferable.

 

4.      BENEFITS OF THE AMIGO CARD

The Amigo Card holder will be able to enjoy all the advantages of the Amigo Card programme at all MedPlaya hotels.  These benefits are as follows: 

a)      Additional discount on your booking by redeeming your points.

Only applicable to bookings made through our www.medplaya.com website, our Customer Service Centre or in any of our MedPlaya hotels and by accepting the Free Cancellation policy.

b)      Option to redeem points for services/gifts at any of our MedPlaya hotels.

Check available services/gifts on arrival at your hotel.  These services/gifts may vary depending on the establishment.

c)      Fast check-in by presenting your physical or virtual Amigo Card on arrival.

d)      Exclusive additional promotions and discounts for registered Amigo Card members.

 

4.1  POINTS

 

Each Amigo Card point has a value of €0.50 when you redeem your points for a discount on your accommodation. This value is exclusively for redeeming points for a discount on your accommodation and will only be applicable to bookings made via our website www.medplaya.com, our Customer Service Centre or in our MedPlaya hotels and by accepting the Free Cancellation Policy.

Bookings made through our www.medplaya.com website, our Customer Service Centre or in any MedPlaya hotel with the Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.

Details about the services/gifts included in the Amigo Card programme and their Amigo Card value in points will be provided at each MedPlaya hotel. Any services/gifts that are not specified in the Amigo Card programme are not included in the programme.

Points are non-transferable between Amigo Card holders and may not be redeemed for money.

Amigo Card points are valid for two years from the date on which they are obtained.

4.2  EARNING POINTS

 

Please show your physical or virtual Amigo Card at check-in so that the points that correspond to your stay can be awarded to your Amigo Card account. Points will be automatically awarded during check-in, never before you arrive at the hotel.

Amigo Card holders may obtain points in the following ways:

 

a)      For each stay at a MedPlaya hotel.

This condition is applicable to all booking channels. The following points will be awarded: 

 

o   1st - 5th stay:                          20 Amigo Card points per stay

o   6th - 10th stay:                       35 Amigo Card points per stay

o   11th - 15th stay:                     50 Amigo Card points per stay

o   More than 15 stays:               60 Amigo Card points per stay

 

Stays include all stays at any MedPlaya hotel and are calculated from the moment you register for the Amigo Card loyalty programme.

Two consecutive bookings by the same client will not be considered a new stay and points will therefore not be awarded for the second stay. 

 

b)     For bookings made using the following channels:

 

i.            www.medplaya.com

ii.           MedPlaya Customer Service Centre

iii.          MedPlaya Hotels

At check-in the equivalent of 8% of the total booking fee will be automatically awarded in Amigo Card points. Extra services related to your booking are excluded from this condition.

Reservations made through other distribution channels are excluded from condition (b).

The Amigo Card holder will simultaneously receive points for each stay and booking if they meet the conditions detailed above.

 

4.3.            EARNING POINTS: CONDITIONS

 

o   In the event that the Amigo Card holder has made several bookings, they will only be awarded Amigo Card points for the sum corresponding to the room in which they are personally registered.

o   If the Amigo Card holder pays for several bookings, they shall not be awarded more points for the extra bookings.

o   In the event that more than one guest who is registered for the Amigo Card programme is staying in the same room, Amigo Card points will only be awarded to one card holder. 

o   If any changes are made to your booking during your stay, MedPlaya reserves the right to review and amend the allocation of Amigo Card points prior to the booking amendment.

o   Amigo Card points shall be awarded to a card holder irrespective of the person who paid for the booking.

 

5.      REDEEMING AMIGO CARD POINTS

It is essential that you show your physical or virtual Amigo Card at reception, or to the person responsible for the Amigo Card programme at the hotel, to redeem your points for discounts and/or services during your stay.

 

a)      REDEEMING POINTS FOR SERVICES/GIFTS

You may ask to redeem your points for services/gifts at reception, or ask the person at the Amigo Card “Loyalty-Fidelidad & Community Manager” desk, by showing your Amigo Card.

Reception, or the Amigo Card representative, will issue a pass/voucher for the requested service/gift and charge the corresponding points to your Amigo Card account.  The Amigo Card holder shall present the pass/voucher to the department providing the service so that these points can be redeemed.

Passes/vouchers issued during your stay will expire at the end of your stay. 

Check which services/gifts are available to be redeemed with your Amigo Card points at reception or at the “Loyalty-Fidelidad & Community Manager” desk. These services/gifts may vary depending on the establishment.

Points may only be redeemed for additional room services if the Amigo Card holder is registered as staying in the room.

 

b)      REDEEMING POINTS FOR DISCOUNTS ON ACCOMMODATION

The Amigo Card holder may ask to redeem their points for a discount on their accommodation when they check in or before they arrive at the hotel.

Redeeming points for a discount on your accommodation will only be applicable to bookings made via our website www.medplaya.com, our Customer Service Centre or at any of our MedPlaya hotels and by accepting the Free Cancellation Policy.  This discount will be applicable to the amount corresponding to the accommodation and meal plan; any additional services will not be included. 

Each Amigo Card point has a value of €0.50 that is only applicable when you redeem your points to obtain a discount on your accommodation.

Bookings made through other channels, or our www.medplaya.com website, our Customer Service Centre or in our MedPlaya hotels with the Non-refundable Cancellation Policy are excluded from the offer to redeem points for a discount on your accommodation.

In the event that the Amigo Card holder makes several bookings, points may only be redeemed for a discount on accommodation in the room where the Amigo Card holder is staying. 

Points may not be redeemed to pay for any sums related to taxes and fees.

6.      MEDPLAYA.COM – AMIGO CARD

Once registration for the Amigo Card programme has been completed, the card holder may access their private Amigo Card area on www.medplaya.com by identifying themselves with their email address or MedPlaya identification number (ID MedPlaya) and password. 

In the Amigo Card private area you can:

-          check details of transactions made using the points on your Amigo Card account and view your balance in points;

-          Check and update your personal details;

-          View your booking history and rapidly make new bookings;

-          Amend your access settings for the Amigo Card private area.

On the www.medplaya.com website there is a Help section where you can contact us at any time using the contact form or by sending an email to: contact@medplaya.com

 

7.      CANCELLING THE AMIGO CARD

Membership of the Amigo Card programme may be cancelled for the following reasons:

-          The user may request to cancel their membership of the Amigo Card programme by sending an email to:contact@medplaya.com

-          Card holders who revoke their consent for their personal data to be processed shall be automatically excluded from the AMIGO CARD programme.

-          MedPlaya management reserves the right to the temporary or permanent cancellation of the Amigo Card holder’s membership under the following circumstances:

o   Improper use of the Amigo Card.

o   Failure to comply with the Terms and Conditions accepted when registering for the programme.

o   Inappropriate behaviour at the hotel.

o   Detection of incorrect data provided when registering for the Amigo Card programme.

o   The demise of the Amigo Card holder.

o   When no transactions or bookings have been made using points from your Amigo Card account during the past five years.

 

8.      PRIVACY POLICY – DATA PROTECTION

 

By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

 

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

 

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

 

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.

Privacy Policy

MED PLAYA aims to respect the privacy of customers and users of its website and social networks and to protect the personal data that may have been provided through any form of contact with our hotel chain.

For this reason MED PLAYA has implemented the necessary security measures, both technically and organizationally, required to ensure the security and integrity of the personal data of our customers, thus preventing loss and unauthorized treatment or access in accordance with current legislation in the area of data protection.

In this regard, and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament (GDPR), below we detail information regarding the processes that MED PLAYA carries out on your data.

 

Who is the controller of your personal data?

 

COMPANY NAME:         MED PLAYA MANAGEMENT, SL

N.I.F. [Fiscal Identification Number]  B17076886

Registered address:       Paseo General Mendoza, nº 1, Planta 6ª, CP 17002, Girona.

Email:                            rgpd@medplaya.com

For what purposes do we process your personal data?

We process the data obtained in order to manage the registration process and our relationship with the users of our website, to answer and respond to the requests of users through the different contact forms and to administratively manage the contracted service.

And specifically, at MED PLAYA we carry out the following processes on your personal data:

ONLINE RESERVATIONS: By filling in the online Reservation form, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to automatically use and process the personal data provided for the purposes of administering the requested reservation and to provide the contracted accommodation service. If the user has expressly consented to receive commercial communications by checking the box on the form relating to the receipt of publicity regarding the services and offers made by the MED PLAYA group, their personal data will be further processed to provide them with information regarding our news and offers by email.

Similarly, the user is informed that when they make a reservation, their personal data and that relating to the reservation will be passed to the companies that make up the MED PLAYA group which are involved in the management of the reservation and the execution of the same for the purposes previously described.

AMIGO CARD: By completing the registration request for the AMIGO CARD programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the AMIGO CARD programme.

CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.

The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.

 

CURRICULUM VITAE: By completing the CV submission form on our website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided so that it may be integrated into a personnel selection database with the purpose of being entered into the personnel selection processes for the different hotels and companies belonging to the MED PLAYA group.

How have we obtained your personal data and what legitimacy do we have for the processing of your data?

The legal basis for the treatment of personal data is the express consent that the person concerned has previously provided, as well as compliance with legal obligations as set forth in Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27th April, 2016, and other legal regulations in force regarding data protection.

Therefore, the personal data that we process derives from the person concerned or their legal representative. In no cases are special categories of personal data processed, such as: data that reveals ethnic or racial origin, political opinions, religious or philosophical convictions, union membership data, genetic data, data relating to the health of a natural person.

Not providing the requested personal data, or not accepting this data protection policy, means that it will be impossible to subscribe, register, receive information about the services or the exclusion from the Amigo Card programme.

In those cases where there is a prior contractual relationship between the parties, the legitimacy for carrying out the administrative, tax, accounting and employer obligations that are necessary under current legislation will be the previous existence of such a business relationship.

How long will we keep your data?

Personal data will be kept for the period that you have a relationship with us and in all cases for the periods stipulated in the applicable legal provisions and for the time strictly necessary in order to meet possible obligations arising from the processing.

In all cases, we will cancel your data when it is no longer necessary or relevant for the purposes for which it was collected after a period of 10 years from the last service contract, provided you have not previously requested the cancellation of the data.

The data processed for commercial purposes will be kept until its deletion is requested. The user can revoke the consent for the processing of their personal data at any time by sending an email to rgpd@medplaya.com.

Curriculum vitae that are sent to the company will be deleted after a period of 2 years from receipt.

To which recipients will your data be communicated?

No data will be transferred to third parties, except for companies belonging to the MED PLAYA group, to providers that provide services on our behalf and in compliance with any legal obligation. The data passed to companies within the group itself will be transferred with the purpose of being able to share the necessary information for the proper provision of the service.

The information that you provide to us through this website, as well as through the application, will be stored on servers owned by MED PLAYA MANAGEMENT, SL.

What are your rights?

Anyone has the right to obtain confirmation of whether MED PLAYA is processing their personal data.

Thus you have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access the same. You can also request that your data be rectified when it is inaccurate or incomplete, as well as request its deletion when, among other reasons, the data is no longer required for the purposes for which it was collected.

In addition, in certain circumstances you may request the restriction of the processing of your data or, for reasons relating to your particular situation, you may also oppose the processing of your data. In this case we will stop processing the data, except for legitimate reasons that prevail over those interests and rights or for the establishment, exercise or defence of claims.

These are your rights:

ACCESS TO YOUR DATA: You will be able to consult the personal data held in MED PLAYA group files.

RECTIFICATION OF YOUR DATA: You can modify personal data if it is inaccurate.

DELETION OF YOUR DATA: You can request that your personal data be deleted.

PORTABILITY OF YOUR DATA: You can ask to receive, in electronic format, all the personal data that you have given us, which is necessary for the contractual relationship with the MED PLAYA group.

OPPOSITION TO THE PROCESSING OF YOUR DATA: You may request that your personal data not be processed.

RESTRICTION OF PROCESSING: You can request the restriction of processing in the following cases: a) while the accuracy of contested personal data is checked b) when the treatment is unlawful but you object to the deletion of your data c) when the MED PLAYA group does not need to process personal data but you need the same for the exercise or for the defence of claims d) when you have opposed the processing of your personal data.

To exercise these rights you must complete the request form accompanied by a copy of your national identity document sending it by email (rgpd@medplaya.com) or to the postal address: Data Protection MED PLAYA, Paseo General Mendoza, nº1, Planta 6ª, CP-17002, Girona.

In any case, the user has the right to file a claim with the Spanish Data Protection Agency if he or she considers that any right relating to the protection of his/her personal data has been violated or if he/she considers that the processing of personal data concerning him/her infringes Regulation (EU) 2016/679 of the European Parliament.

Modifications to the Privacy Policy

This Privacy Policy may be updated at any time in order to adapt it to new legislation or jurisprudence. In all cases, any legislative or jurisprudential innovation will be duly communicated by email or by notice on the website.

This privacy policy is published on our website www.medplaya.com